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The Nielsen Company is hiring a Senior Customer Success Manager I

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Jakarta Selatan, id
Posted a month ago
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Job Description

Job Description

Nielsen Sports is a global leader in the Sports Marketing industry, providing measurement, analytics and advice to help brands, sports teams, and rights holders drive the performance of their business.

The Account Manager will be part of the Brands team, responsible for client project work and revenue, delivering high-quality analysis and insights to support their sponsorships and business. This position requires a highly effective account manager, used to working in a high-paced environment in a varied role. There will be a focus on collaboration between teams and will suit someone with a passion for bringing analysis to life.      

Key Responsibilities

  • Acting as an advisor to clients through understanding their business challenges and building data and insight-based solutions.                                                                                               

  • Fully manage client accounts with a responsibility for revenue and expansion of services offered. 

  • Manage, analyze and interpret large data sets using excel skills, through developing a thorough understanding of Nielsen Sports methodology and solutions.                                                    

  • Manage internal processes for project setup and management, involving internal stakeholders as relevant.                                                                                                   

  • Produce client reports and lead presentations by providing insight and advising on strategy with a focus on the goal of the end-user.                                                                                                  

  • Proactively develop relationships with new and existing clients, using your initiative to adapt your communication delivery methods to meet the needs of the clients, and quickly resolve any issues. 

  • Work collaboratively with internal subject matter experts such as Market Research and Consulting. 

  • Be aware of wider industry trends and how they relate to brand clients operating in sponsorship      

Qualifications

COMPETENCIES & SKILLS:

  • 5-10 years, track record of independent work product.

  • Bachelor’s degree or equivalent experience; advanced degree or certifications preferred.

  • Strong understanding of business performance measures and corporate financials.

  • Meticulous with strong attention to detail;

  • Possess leadership style that promotes ongoing growth and development opportunities for the team.

  • Team player with the ability to enable and encourage others within the team.

  • Commercially astute – especially in proposing and negotiating solutions.

  • Ability to understand, interrogate and translate complex business issues.

  • Strategic thinking, analytical and logical reasoning skills.

  • Result oriented, working with the end in mind;

  • Resilient, persuasive and self motivated.

  • High-level accuracy and attention to detail.

  • Strong written and verbal communication / presentation skills in local and English languages.

  • Strong interpersonal skills with a collaborative mindset to work well with others;

KEY PERFORMANCE INDICATORS / MEASURES

  • Achievement of sales operating plans 

  • New business development


 

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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Salary Information

Salary: $80,000 - $85,000

🤖 This salary estimate is calculated by AI based on the job title, location, company, and market data. Use this as a guide for salary expectations or negotiations. The actual salary may vary based on your experience, qualifications, and company policies.

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