Job Description

Responsible for the processing and delivery of defined reports and processes, ensuring the accurate and timely delivery of data, and maintaining measures that gauge process performance. This role acts as a resource for colleagues, identifying issues and solving atypical problems based on proven practices and procedures. Provides expert-level support to ensure timely and quality responses around incident tracking activity, process complex reports, and contribute to process improvements within the Operations team.

Responsibilities

• Support process owners by working with key stakeholders to provide expert-level support, ensuring timely and quality responses to all incident tracking activity.
• Process defined reports, schedules, and processes, adhering to defined procedures, delivery schedules, and SLAs.
• Ensure the quality of assigned work, utilizing current standards and established data relationships and calculations.
• Support a "root cause" culture to ensure true resolution is achieved for all identified performance incidents.
• Provide constructive input to Process Owners and Leaders to optimize and improve operations.
• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data delivery, eliminating rework from any team.
• Coordinate process or delivery handoffs with Operations teams to meet established deliverables; escalate issues appropriately.
• Transfer process knowledge from one assignment to another with minimal to no training.
• Participate in developing operational requirements for process changes.
• Prepare reports and respond with supporting data for audits.
• Perform other duties as assigned.

Qualifications

• 2-4 years of experience with increasing responsibilities in business support.
• Advanced administrative skills with specialization in specific areas.
• Proven record of delivering quality results on time.
• Uses logic to analyze data and capability to draw conclusions and provide advice or consultation to business leaders.
• Ability to communicate clearly, concisely, and effectively, both verbally and in written communication.
• Proficient with Microsoft Office desktop tools or equivalent.
• Use discretion and exercise good judgment in making decisions.
• Respond effectively to diverse individuals and promote understanding and partnership among them.
• Strong interpersonal skills and the ability to work effectively with others.
• Ability to work with all levels of staff.
• Maintain composure and respond appropriately in stressful or crisis situations.
• High level of understanding of current business, policies, products, and processes, including business uses and requirements.

Additional Information

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