Senior Director, Clinical Content at Charlie Health

Read by 155 job seekers.

New York, NY

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

Clients at Charlie Health spend 90% of their treatment experience in our psycho-educational groups. These groups are facilitated by talented, dynamic group facilitators with various backgrounds and experiences. Each group uses a specialized Charlie Health curriculum depending on which of our 30+ clinical cohorts the group is in. Outstanding curriculum enables our groups to be engaging, high-quality, and effective.

The Senior Director of Clinical content will play a pivotal role in ensuring all "client" and "clinician" facing clinical content is exceptional.

While having exceptional clinical skills, this person is someone who is equally strategically minded, highly accountable, and organized. They are empowered to continuously improve our clinical success metrics and use data to drive decision making for developing clinical content. They are devoted to the Charlie Health mission and are flexible to meet the needs of the broader clinical team and, most importantly, our clients. They are willing to go the extra mile to ensure each and every client has a positive experience and strive to improve the quality of our program each and every day.

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

Create clinical curriculum for Charlie Health Groups in advance of new cohort launches
Update existing group curriculum to better engage and heal clients
Work with data analytics team to assess efficacy of curriculum on each client/cohort and then make clinical recommendations based on those analytical findings
Collaborate cross functionally with marketing teams to ensure all curriculum and clinical content matches Charlie Health’s brand guidelines
Work with operations teams to effectively roll out new and updated curriculum to group facilitators
Initiate version control for curriculum to connect content updates to clinical outcomes
Establish connections for group curriculum to individual sessions to increase skill engagement for clients outside of group
Work with our clinician development teams to train clinical staff on new and updated curriculums
Monitor client satisfaction and audit scores to obtain feedback on curriculum and to provide feedback to team members where appropriate
Create relevant handouts and worksheets, aligned with group curriculums to enable client skills practice out of session
Participate in routine leadership meetings and contribute to strategic decision making
Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice
Complete other duties as assigned by Clinical Leadership

Requirements

5-10 years work experience in mental health or healthcare
Degree in a mental health or related field is a plus
Strong interpersonal, relationship-building, and listening skills
Proactive self-starter and natural multitasker
Strong written communication skills applicable to a wide audience
Experience in curriculum development and training is preferred
Ability to take general feedback from stakeholders and make actionable improvements
Ability to function both independently and collaboratively in a hybrid work environment
Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis
Proficient in Google Slides, Google Docs, and Google Forms
Work authorized in the United States and native or bilingual English proficiency
Able to work a hybrid schedule of 4 days per week in our NYC office and located within 75 minutes commuting distance of the office
Licensed mental health professional is a plus

Compensation

The total target base compensation for this role will be between $99,000 and $174,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Note to Colorado applicants: applications will be accepted and reviewed on a rolling basis. #Li-hybrid

Our Values

Connection: Care deeply & inspire hope.

We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.

Congruence: Stay curious & heed the evidence.

We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.

Commitment: Act with urgency & don’t give up.

We work as swiftly as possible. The mental health crisis is relentless, and so are we.
Our clients don’t give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $120,000 - $150,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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