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Gracenote is an entertainment data and technology provider powering the world’s top music services, automakers, cable and satellite operators, and consumer electronics companies. At its core, Gracenote helps people find, discover and connect with the entertainment they love. Daily, Gracenote processes 35 Billion rows of data and is quickly becoming a world-leader in return path “big data.” Over the past 2 years, the company has grown to more than 1800 employees in 20 countries, including over 400 of the world’s top engineers with a passion for music, video, sports, and entertainment technology.
We are actively searching for a Sr. Director, Content Solutions to focus on Video metadata production across the APAC region. The Content Solutions organization supports metadata ingestion and enrichment for our local and global clients.
The position is responsible for driving operational objectives, improving efficiency, identifying areas for automation and measuring key performance indicators across the organization. The position requires excellent organizational, self-motivation and interpersonal skills, as well as the ability to develop a high-functioning organization with a continuous improvement mindset. A key component of this role is the ability to balance strategic thinking with tactical execution. The role reports to the SVP, Global Content Solutions.
RESPONSIBILITIESIn support of Video clients, execute and support operations, successfully set-up new markets and drive current customer deliverables in a highly efficient and accurate mannerResponsible for day-to-day management of assigned products and projects, including: supervision of staff, quality assurance and coordination & communication with clients, and other horizontals and departmentsUtilizing data as a baseline, identifies, plans and executes continuous improvement projects geared at improving processes that result in greater organizational and data production efficiencyProvides valuable input for improvement of global practices based on local experiences, as well as adopts best practices locallyWorks to ensure productivity plans are delivered, as-definedCreates and clearly communicates objectives in alignment with global organizational visionManages talent and progress of individualsPromotes positive team work, culture of inclusion, and celebrates achievementIdentifies career pathing for individuals and by role, while promoting succession planning within the regionProvide consultative advice to senior leaders on local implementationsBe a transformation leader across the organization, both in thought and executionWork with our delivery team to size new opportunities, that are directly impacting our Enrichment teamUnderstand new requirements and how they will impact our operations, plan for changes and implement solutions to seamlessly integrate new requests into the day to day operationCommunicate any enforce changes in data production standards across the regionSupport and accelerate the launch of new markets by managing detailed planning to deploy our systems and ensure state of the art training of new teamsREQUIREMENTS10+ years experience in a progressive leadership role, preferably in a data production or operational capacity Bachelor’s degree or higher in Management, Communications, Operations or related fields is helpful.Strategic thinker comfortable giving consultative advice to senior leaders and peersExcellent organization, analytical, interpersonal, influencing and presentation skillsStrong leadership, communication, influencing, and proven management skillsSelf-motivated individual capable of working in a fast-paced environment with a remote and US-based leaderExperience developing and executing process improvement strategiesAbility to work collaboratively across global teams to achieve a common goalProven ability to develop, engage and retain a high performing teamStrong grasp of Google Tools (Docs, Sheets, Slides) and MS SuitePeople management experience including hiring, performance appraisals, and merit reviews.Strong delivery management skills with ability to coordinate and deliver multiple projects simultaneously within a fast-paced, dynamic digital work environment