Senior Director, Global Partnership Retention at Monumental Sports & Entertainment - undefined | $170,000 - $210,000

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

You will provide first-class customer service and value for our fans.
You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
You will innovate. We are nimble and first to market. We are not averse to risk.
You will have fun. We are in the business of happiness.

Position Overview:

The Senior Director, Global Partnership Retention will be responsible for ensuring partners achieve optimal results as part of their partnership with MSE. The role will focus on leading the renewal strategy by gaining a comprehensive understanding of each Partner’s business objectives. It will meet and exceed partner goals and coordinate contract extension activities to boost retention, renewal rates, and overall revenue growth. Additionally, this role will leverage the full portfolio of MSE platforms including the Washington Capitals, Washington Wizards, Washington Mystics, Capital City Go-Go, Wizards District Gaming, Capital One Arena and the wholly owned RSN, Monumental Sports Network.

Are you a creative strategist and innovative problem solver with the ability to dream big and complete tasks effectively?! We would love to hear from you!

Responsibilities

Develop rapport with each MSE Global Partner to understand key performance objectives and business goals.
Develop a rapport and work with key partners such as Sales, Partnership Marketing, Strategy, Media, Marketing and Business Intelligence to lead the renewal process.
Identify appropriate partners for each account, meet on a regular basis to keep the renewal process moving forward, and update management as appropriate. Track and manage all deliverables.
Proactively create a comprehensive account plan for each Partner to include an overview of individual assets and KPIs, identify upsell opportunities, and build a custom touchpoint plan with timelines. Oversee the process until renewal.
Present renewal concepts to partners working in collaboration with key Monumental Sports & Entertainment constituents.
Assist in crafting a timeline for renewal with a goal of continually moving up the sales cycle.
Develop impactful moments for key partners to positively influence renewal conversations & dialogue.
Update and communicate renewal management information on a weekly basis.
Work with Global Partnership Marketing team to ensure success of key activations and fulfillment of contracted assets.
Attend at least 1-2 games weekly.
Other duties as assigned.

Minimum Qualifications:

Bachelor’s degree or equivalent experience in Business, Marketing, or related field.
7+ years of sports industry experience.
Experience in partnership sales, activation and/or marketing is required.
Experience with Wrike project management platform preferred.
A strategic project manager with problem-solving skills.
Ability to develop and maintain corporate relationships with senior level managers and clients.
Excellent oral, written, and interpersonal communication skills.
Demonstrated ability of successful collaboration among peers and various partners.
Detail orientated, resourceful, and enthusiastic.
Must be highly organized and able to multi-task.

Pay Range: $107-115k USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Monumental Sports & Entertainment is hiring a