Senior Enablement Manager

As Alma’s Senior Enablement Manager on the Operations team, you will ensure our teams are empowered to deliver best-in-class service to our network of providers and their clients. You will own a newly centralized enablement function, expanding the scope and impact of a multi-disciplinary team—instructional designers, trainers, and content strategists—to design scalable enablement programs and talent management strategies that drive measurable behavior change and positive customer outcomes. You will work closely with Product Management, Design, Product Marketing, and Community to equip our teams with expert product knowledge, enabling them to deliver high-quality support and services.

​A successful candidate should have extensive experience in instructional design, content strategy, and executing enterprise-scale enablement programs in fast-paced, customer-centric organizations.

What you’ll do:

• Execute against our talent management strategy through effective enablement initiatives; collaborating, refining, and maintaining our competency frameworks, career paths, and succession plans in partnership with Operations Leadership and our Learning and Development team. 
• Design and direct scalable remote-learning programs (e.g., async learning, facilitated sessions) that, in combination with effective content strategies (e.g., co-pilots, engaging knowledge bases), drive measurable behavior change and skill acquisition across diverse learner populations.
• Set direction and accountability for enablement content and knowledge systems, ensuring strong governance, clear ownership, and alignment across internal and customer-facing knowledge bases. 
• Lead and develop a specialized team to drive a unified, cohesive enablement strategy that manages dependencies, streamlines priorities, and guarantees quality and continuity across all enablement touchpoints.
• Create effective ways of working with Product and key cross-functional partners to translate product, policy, and org-level changes into team enablement plans that include training, documentation, communication plans, and QA improvement strategies.
• Motivate and influence the broader team to embrace a strong learning culture, supporting education initiatives across the Operations team as needed.

Who You Are

• You have 5+ years of work experience in learning & development and/or enablement, in fast-paced, high-growth environments, working alongside Product teams, with at least 1+ year of experience working in remote or hybrid environments. Start-up or healthcare experience is a plus, but not required. 
• 3+ years of people management experience, leading multi-disciplinary teams and developing others’ skills and careers.
• Deep expertise in adult learning theory and instructional design is required, along with demonstrated ability to influence talent development and organizational effectiveness strategies that drive measurable business outcomes.
• You are an expert with content management software— you’ve directly led a content strategy or knowledge management function— and learning management software such as Notion, Guru, Docebo, and Articulate 360, and have a track record of being an early adopter of tech tools to drive innovative solutions for your team.
• You have cultural humility, can build relationships across differences, and have excellent interpersonal communication skills.

Benefits

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO 

Salary Band: $130,000 - $160,000 

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.