The Senior Facilities Field Manager plays a critical leadership role in ensuring our 170+ studios nationwide operate smoothly and safely by leading centralized facilities operations, managing day-to-day workflows, and building scalable systems to support our growing footprint.
This role will directly oversee facilities operations 170+ studios across our network and manage emergency service budgets while driving a major operational transformation. This position will have a direct impact on client experience, revenue protection, and operational efficiency at scale.
Responsibilities:
Centralized Work Queue Leadership
Lead the company-wide transition from regional to centralized facilities work order management, establishing new workflows, systems, and accountability measures within CMMS Manage centralized facilities work queue processing thousands of work orders annually across locationsBuild and implement performance tracking systems to monitor resolution times, vendor response, and cost efficiency across the entire networkEnsure critical issues impacting class operations and revenue (e.g., HVAC, equipment failures) are prioritized and resolved within 24-48 hours
Team Leadership & Development
Supervise and support Facilities Coordinators, providing guidance, training, and performance feedbackBuild team capacity to handle projected network growth and increasing work order volumeMonitor work order trends and escalate recurring issues to leadership; identify systemic problems requiring capital investment or preventive maintenance programs
Strategic Facilities Programs
Support asset management initiatives that protect revenue and improve client experience (eg, HVAC & plumbing performance)Develop emergency response protocols and after-hours escalation procedures for business-critical failures
Cross-Functional Collaboration
Partner with the Senior Facilities Asset Manager to translate long-term asset strategies into daily field executionCollaborate with Studio Operations, Field Ops, New Studio Openings, Construction, and Finance teams to ensure facilities priorities are integrated, funded, and communicatedPartner with Director of Studios to uphold communication expectations, work order completion time standards, and adherence to studio facilities budgetsWork with New Studio Opening team to ensure new locations are operationally ready and transition smoothly into ongoing maintenance workflows
Process Excellence & Systems Management
Develop and maintain SOPs for field maintenance processes, emergency response protocols, and vendor escalation proceduresDrive adoption of CMMS and ensure data accuracy across all studio locationsTrack KPIs to continuously improve execution: completion time, vendor response rates, cost per ticket, emergency vs. preventive work ratios, repeat work ordersCreate executive-level reporting on facilities performance, trends, and cost drivers
Budget & Vendor Management
Manage emergency-service spend and provide monthly cost reporting with variance analysisOversee Facilities operations budget Identify opportunities for cost savings through strategic vendor partnerships, preventive maintenance, and process improvementsManage relationships with third-party service providers and ensure compliance with SLAs; conduct regular vendor performance reviewsRequired Qualifications:4+ years of multi-site facilities leadership, ideally managing 100+ locations (fitness, retail, hospitality, or multi-unit operations preferred)Proven experience leading operational transformations or centralization initiativesExperience with CMMS (FEXA) or work order management systems; ability to drive user adoption and data qualityStrong analytical skills with ability to translate data into actionable insights and executive recommendationsExcellent organizational, communication, and stakeholder management abilitiesAbility to travel regionally as needed [solidcore] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-impact, high-intensity strength training: the lights are low and the music is loud. The coach guides the class through a series of slow & controlled movements that are sequenced to work muscles to failure. This class is accessible for all fitness levels and can be amplified or modified to accommodate individual goals. Class is as intense as our reviews suggest, but our instructors go above and beyond to provide a welcoming, supportive, empowering, and challenging experience for all. Please visit our website here to read more about our mission.
[solidcore] is firmly committed to social justice and promoting a culture of diversity, equity, and inclusion. You can click here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.
[solidcore] is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. [solidcore] makes hiring decisions based solely on qualifications, merit, and business needs at the time.
