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Long Beach, CA
Seniority Level: (Mid-Senior)
Location: Long Beach or Remote - Eligible US Locations
About the role and about You:
Does helping someone reach that lightbulb moment bring you joy? Are you an experienced instructional designer with a passion for adult learning? Do you have a continuous improvement mindset and consider yourself fluent in the Kirkpatrick model and other prominent evaluation methods? Then we have the opportunity for you! The Zwift Community Support team is looking for a Senior Instructional Designer who’s passionate about sharing Zwift with our Community Support colleagues worldwide!
In this role, you’ll set the stage for exceptional support interactions by ensuring our support colleagues have the knowledge they need to provide the best possible service to our members. You’ll execute against this vision by developing engaging training materials in close partnership with subject matter experts and other stakeholders. With your expertise, you will be challenged with producing content that elegantly conveys soft skills and other foundational support principles, while seamlessly weaving in technically complex concepts and processes.
Partnering with your leader, you’ll foster a productive relationship with our BPO trainers, who are responsible for delivering the content you produce. Additionally, you’ll facilitate regular touch points with this group to foster the exchange of honest, supportive, and consistent feedback to improve content delivery. By carefully monitoring engagement, certification, and learning transfer data, you’ll ensure learning is delivered in a manner that aligns with Zwift’s standards of quality and tone while driving long-term behavioral change. Additionally, you will consistently leverage this data to evaluate and improve learning initiatives over time.
Working closely with our Technical Writing team, you’ll ensure alignment across training materials and reference materials housed within Zwift’s internal knowledge base. You will collaborate with our Technical Writers to build an integrated ecosystem of knowledge in which information is conveyed accurately, consistently, and timely across a variety of touch points and mediums.
Finally, you’ll get to share our culture, values, and attitude with Zwift new hires in and outside of Community Support. You should have a high emotional intelligence, be able to understand high-level goals, and know how to communicate those goals across department levels. Confidence and polished presentation skills are required.
What you’ll do:
What we’re looking for
Bonus points:
For All US Based Full-Time Positions:
The base salary for this position ranges between $70,500 to $110,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition to base salary, Zwift is proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits.
How to stand out among the rest:
Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.
We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing careers@zwift.com.
Zwift, Inc. is an Equal Opportunity Employer.