Your role as Senior IT Operations & Security Specialist

Reporting to the Manager of IT Operations & Security, your mission is to establish and maintain operational excellence across IT services, technical support, and security domains. You will play a pivotal role in ensuring the reliability, efficiency, and security of our IT infrastructure, contributing significantly to the organization's success.

What you’ll be doing: 

• Advanced Support: Provide Level 2 and Level 3 support for applications, IT systems, and security-related requests and incidents, both virtually and onsite​
• Operational Process Ownership: Manage and refine operational processes, including multi-tiered support for IT services, technical application support, and cloud-based SaaS solutions​
• Service Level Management: Monitor and ensure adherence to service level agreements (SLAs), collaborating with stakeholders to enhance support and security initiatives​
• Project Management: Lead and execute IT projects encompassing mergers and acquisitions, system integrations, automation initiatives, deployments, and compliance efforts​.
• Leadership: Mentor and guide team members, fostering efficiency and maintaining high-quality service delivery​

We'd love to hear from you if you have:

• 7+ years of experience in IT, with a strong background in security and application support
• Technical skills:  Google Workspace, endpoint security systems, MDM solutions, cloud infrastructure, identity platforms, Git, Jira, and macOS
  Previous scripting experience and familiarity with programming languages such as SQL are highly desirable
• Expertise in incident management, request management, and troubleshooting complex distributed systems

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

• A fully funded benefits plan, including a wellness reimbursement program
• Unlimited access to a variety of Dialogue’s programs for you and your immediate family
• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
• A hybrid work approach that involves 3 days per week in our beautiful Montreal office
• Access to a custom learning program, including an allocated budget for continuous external training
• Short and long-term incentive plans (on applicable roles)
• An optional parental benefits program
• Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.