Senior IT Support Engineer at Wooga

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We are proud to belong to the TOP 1% of all employers in Germany 2021, 2022, 2023 & 2024!

Our Story

At Wooga, we are very proud of the diverse, creative and friendly environment we have established and we believe you will enjoy working with some of the best people in the industry. Each of our Woogas plays an important role in our success as a company and in shaping our culture. We really value our razor-sharp focus on story-driven casual games, excellent craftsmanship, truly collaborative way of working, and the values we strive to live up to every day. We create joyful experiences that awaken our players’ desire to see what happens next. Based in the heart of Berlin, with over 300 employees from around the world, we work together to create high-quality casual games with engaging stories at the core of the experience.

About the role

As our new Senior IT Support engineer, you will play a key role in ensuring that our colleagues' love for their local IT team continues to grow, using your experience providing advanced technical support and driving the operational work of IT, to ensure the company can optimally focus on its mission: making great games!

You'll focus on our company hardware, software, and network running like well-oiled machines, and will become one of Wooga’s favourite contacts for resolving issues in these areas. The right person for the role must thrive working hands-on, and should love your tech as much as you enjoy working with people!

Provide advanced technical support, troubleshooting hardware and software efficiently.
Swiftly resolve escalated IT support tickets, aiming for as close as possible to universal satisfaction.
Handle day-to-day IT operations.
Manage IT onboarding and offboarding processes for employees.
Install and manage pre-configured network devices like WiFi access points.
Administer local cable/wireless network and handle network patching.
Develop and maintain detailed documentation for IT processes, procedures, and knowledge base articles.
Configure and maintain meeting room video conferencing equipment.

About you:

5+ years of IT support experience.
Strong troubleshooting skills in Windows, Mac, and various software/hardware platforms.
Experience with Workspace ONE and IAM through Entra ID is desirable.
Exceptional communication skills and fluency in English, German proficiency is a plus.
Customer-service focussed with strong problem-solving abilities.
Strong documentation skills and ability to prioritise tasks efficiently.
Hands-on mentality with a proactive approach to responsibilities.

Please note: Research has shown that some under-represented groups in the gaming industry (eg: women) tend to apply only if they meet every single requirement. Here at Wooga, the desire to learn and the willingness to solve problems are more important to us than your experience on paper. We encourage you to apply even if you do not think that you tick all the boxes - thinking outside of such boxes and embracing the diversity of mindsets and backgrounds is what we believe makes our teams thrive.

Our Promise

Shape the future! Challenge the status quo and team up with a diverse group of experts (over 57 nationalities!) working on crafting the world’s best games.
We offer a generous relocation package and home search support if you are not already located in Berlin. Did we mention that we also cooperate with Kindergartens?
Make use of a significant education budget and extra days off for self-development. Join our meet-ups, talks, brown bag lunches, internal trainings, workshops and many others.
Enjoy the yoga, mindfulness app, sports and transport subsidies. And a Purpose Day to donate your time to a worthy cause!
Did you know that German is the third most commonly taught language worldwide? Learn it too! We offer German language classes for you and your significant other.
With our hybrid work model you will work in the office with your teams twice a week, to encourage in-person collaboration and team bonding The other three days you can choose if you want to work from home or from the office. We also offer 10 days a year to work from abroad. We got your back!

At Wooga we are committed to providing a friendly, safe and welcoming environment for everyone who works here or with us, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, religion (or lack thereof) and game preferences. Be yourself, we like you that way!

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