<div>At WHOOP, we're on a mission to unlock human performance and healthspan.

WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

Our platform is designed to help people recover smarter, train effectively, and optimize their day-to-day performance.</div>

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<div>WHOOP is seeking a Senior Lead, Design Operations (Physical Product) to drive operational excellence across the Chief Creative Office (CCO).

This leader will play a pivotal role in scaling a high-performing creative ecosystem, ensuring strategic alignment and efficient execution across multidisciplinary teams including Industrial Design, Brand Collaborations, Retail Design, and Apparel + Accessories.

This role bridges creative vision with operational rigor, enabling our teams to deliver exceptional brand and product experiences.</div></br><b>

RESPONSIBILITIES

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• <li>Align design operations and execution across the CCO organization, ensuring integrated workflows and collaboration across teams including Industrial Design, Brand Collaborations, Retail, and Apparel + Accessories.</li>
• <li>Build and optimize creative workflows and intake processes to drive alignment and efficiency between internal and external collaborators.</li>
• <li>Develop systems, tools, and documentation to support end-to-end creative operations from planning through delivery.</li>
• <li>Partner closely with Product, Engineering, and Marketing teams to prioritize initiatives and establish operational frameworks that support both business and creative outcomes.</li>
• <li>Own operational planning functions including budget tracking, financial forecasting, vendor contracts, procurement, and cross-functional reporting.</li>
• <li>Support people operations within the CCO, including recruiting, onboarding, team culture initiatives, and organizational planning.</li>
• <li>Collaborate with IT and internal systems teams to support tooling, software investments, and infrastructure that supports creative operations.</li>
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QUALIFICATIONS

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• <li>7–10+ years of experience in design operations, program management, or strategic operations within a creative, physical product, or design-led organization.</li>
• <li>Proven success in building scalable operational systems across cross-functional, multidisciplinary environments.</li>
• <li>Strong understanding of creative workflows in areas such as industrial design, brand development, environmental/retail design, and apparel/accessory design.</li>
• <li>Exceptional communication, organization, and problem-solving abilities.</li>
• <li>Demonstrated ability to create clarity and structure within ambiguity, guiding teams through complex initiatives.</li>
• <li>Experience managing budgets, vendor relationships, and operational tools that support creative work.</li>
• <li>Proficiency with tools such as Asana, Airtable, Figma, and Notion is a plus.</li>
• <li>Background working with consumer hardware, performance, or lifestyle brands is preferred.</li>
• <li>Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.</li>
• </br><div>Interested in the role but don’t meet every qualification?
• We encourage you to apply!
• At WHOOP, we value potential, character, and curiosity as much as experience.</div>
• <div>&nbsp;</div>
• <div>WHOOP is an Equal Opportunity Employer and participates in E-Verify to determine employment eligibility.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• An employer who violates this law shall be subject to criminal penalties and civil liability.</div>
• <div>&nbsp;</div>
• <div><em>At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.</em></div>
• <div>&nbsp;</div>
• <div><em>The U.S. base salary range for this full-time position is $130,000 - $170,000.
• Salary ranges are determined by role, level, and location.
• Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.&nbsp;</em></div>
• <div>&nbsp;</div>
• <div><em>In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.</em></div>
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• <div><em>These ranges may be modified in the future to reflect evolving market conditions and organizational needs.
• While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.</em></div>