The Senior Lead Oceania Operations oversees end-to-end operational execution across Oceania — from product arrival and warehousing to last-mile delivery and customer satisfaction. The role drives operational excellence and service quality by partnering with regional teams, leading local logistics and customer service specialists, and implementing strategic projects. It ensures cost efficiency across freight, customs, warehousing, and distribution, while enabling best-in-class orderbook management and On-Time-In-Full delivery. Additionally, this role builds strong relationships with key accounts and defines long-term customer service strategies to continuously enhance the customer experience.

Your mission 

• Lead in country operations execution from product arrival in country through warehouse operations and delivery to customer/consumer.
• Enable local operational and service excellence by collaborating across the regional operations organization to ensure on-time delivery of products to customers and partners
• Lead our local logistics specialists and enable them to ensure smooth daily operations in our warehouses as well as the implementation of strategic projects
• Closely track, analyze and report costs on freight, customs, warehousing and distribution and take fact-based decisions on how to operate our Oceania business in the most effective way
• Enable local orderbook management team to ensure best-in-class orderbook management and maximize On-Time-In-Full order fulfilment across all channels
• Build and maintain relationships with local key accounts to have top to top meeting and align joint business plans and service level requirements
• Lead the Customer Service team in Oceania and ensure that On delivers a best-in-class experience to its wholesale customers.
• Define the long-term strategy of the Customer Service team and develop continuous improvement plans

Your story 

• Enthusiast team player. Passionate about working in a fast paced environment. Excellent planning, project management, analysis and coordination skills.
• Detail oriented, data driven, with a good understanding of what matters in delivering great customer experience and ease of doing business.
• Years' of relevant business experience with end to end operations management in China covering inbound, 3PL warehouse management, customer service and outbound logistics.
• DTC (direct-to- consumer) E-commerce and retail businesses strongly preferred
• Proficiency in English.
• Proficiency with Excel and Powerpoint