Senior Manager Client Operations at Gympass

Read by 191 job seekers.

Spain (Madrid - Hybrid)

Apply now for a career that puts wellbeing first!

GET TO KNOW US

Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.

THE OPPORTUNITY

We are actively seeking a dynamic and experienced professional to take on the role of Senior Manager of our Client Operations team in Europe. This individual will play a crucial role in overseeing and managing operations across key European countries, including Italy, Spain, Germany, and the UK. The successful candidate will also be entrusted with spearheading our new Ecosystem Quality Hub initiative, ensuring a client-centric approach and operational excellence in every aspect of our business.

You will be reporting directly to the Vice President of Operations and will be responsible for managing the European Operations team. Your main mission will be to ensure a seamless experience for clients and promptly resolve any reported or proactively identified issues.

YOUR IMPACT

As the leader of Client Operations for Europe, you will

Have a significant impact on shaping our operational strategies across multiple countries
Be in charge of leading our new EQH initiative, where you will be instrumental in guaranteeing a seamless experience for our clients
Guarantee the daily performance of processes within SLAs
Manage internal stakeholders and use their feedback to improve processes
Lead multi-department initiatives, ensuring efficient and effective communication
Manage and develop our European Operations team ensuring the maintenance and improvement of our positive work culture and environment
Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

A proven track record of more than 6 years in Operations or a related field.
Experience in managing a team
Full proficiency in English
Expertise in process management with the ability to prioritize, and manage time effectively
Passionate about getting things done on time and guarantees deadlines are met
A strong communicator with great interpersonal skills and a process-oriented mindset
Resolute and proactive, with the ability to seek information, solve conceptual problems, gather resources, and deliver results in challenging situations
Experience working cross-functionally with several teams
A team player who works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in managing client operations and advanced fluent English are mandatory requirements.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and well-being of our employees. Our benefits include:

GYMPASS: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

FLEXIBLE WORK: For most, this will be a hybrid office/remote structure, but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to cover the costs of working from home.

FLEXIBLE SCHEDULE: We understand that together, Gympassers and their leaders can make the best decisions for their own individual scopes. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).

PARENTAL LEAVE: 100% paid parental leave of 12 weeks to all new parents (of both biological and adopted children, regardless of gender and parent's relationship with the co-parent) + 100% paid birth leave of 14 weeks.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

CULTURE: An exciting and supportive environment filled with passionate individuals from all over the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page!

And to get a glimpse of Life at Gympass… Follow us on Instagram @gympasscareers and LinkedIn!

Diversity, Equity, and Belonging at Gympass

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Gympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Job Applicant Privacy Notice.

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