[solidcore] is seeking a Senior Manager, New Business Ventures (NBV) Operations to help build the operational backbone of our Innovation Lab as we grow from a single pilot location toward a broader network of studios. Reporting directly to the Head of New Business Ventures, this role is based in the Washington, DC/Maryland/Virginia area (hybrid) and will serve as the operational right hand to the NBV team — translating strategic direction into organized execution, scalable process, and reliable accountability across workstreams.
This is a generalist operator role, not a site-specific position. You will work across program management, studio operations, vendor coordination, and cross-functional alignment — building the systems and structures that allow the venture to grow with consistency and discipline. You are comfortable working with ambiguity, moving between strategic thinking and hands-on execution, and keeping multiple workstreams organized at once.
Our ideal candidate is a strong operator and project manager with a background in consumer-facing, service, or wellness environments. You hold yourself and others accountable to timelines, communicate clearly across levels, and bring structure to fast-moving situations.
Key Responsibilities
Program Management & Cross-Functional Coordination
Support the Head of NBV in managing the master program plan for the Innovation Lab, tracking workstreams, milestones, and cross-functional dependencies
Build and maintain project timelines for studio buildouts, pilot launches, and key operational milestones
Run operating cadences — standups, check-ins, status reviews — to keep internal and external stakeholders aligned and on track
Proactively identify and escalate risks, blockers, and resource needs before they become problems
Prepare clear status updates, dashboards, and summaries that give leadership visibility into progress
Coordinate across [solidcore] corporate functions — Operations, Legal, Finance, Marketing, Technology — to remove obstacles and keep workstreams moving
Partner with Legal to maintain confidentiality standards around developing concepts and any proprietary operational details
Manage vendor relationships, contracts, and third-party timelines including buildout, equipment, and technology partners
Studio Operations
Support end-to-end studio operations for Innovation Lab location(s), including scheduling, capacity management, supply and equipment oversight, and facility standards
Serve as a key point of contact for facilities, vendors, and building management
Ensure a consistent, high-quality client experience at every touchpoint — from booking through post-class follow-up
Build and refine SOPs, operational playbooks, and process documentation for the new concept
Track studio-level operating performance and flag issues or opportunities to the Head of NBV
Financial Tracking & Reporting
Monitor Innovation Lab P&L and operating budgets, maintaining discipline around revenue, labor, and key unit economics
Track and report on financial and operational KPIs on a regular cadence
Support site selection logistics and market planning as the concept expands
Scale Readiness
Help document operational learnings, client insights, and performance data into clear inputs for leadership decision-making
Contribute to SOPs, training materials, and operational frameworks that will support future studio openings
Required Skills & Experience
5–8 years of experience in operations, project management, or general management — ideally in fitness, wellness, hospitality, retail, or consumer lifestyle
Proven ability to manage multi-workstream projects with competing timelines and multiple stakeholders
Experience building and maintaining operational processes, SOPs, and accountability systems in fast-moving environments
Comfortable with P&L basics and financial reporting — you can read a budget and track unit economics
Strong project management fundamentals — you can build a tracker, run a meeting, and keep things moving without being asked
Excellent written and verbal communication; this role requires clear updates for senior leadership and cross-functional partners
Highly organized and self-directed — you build structure around yourself and those around you
Comfortable operating with ambiguity and adapting quickly as priorities shift
Genuine passion for fitness and wellness
