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[solidcore] is seeking a Senior Manager, New Business Ventures (NBV) Operations to help build the operational backbone of our Innovation Lab as we grow from a single pilot location toward a broader network of studios.

Reporting directly to the Head of New Business Ventures, this role is based in the Washington, DC/Maryland/Virginia area (hybrid) and will serve as the operational right hand to the NBV team — translating strategic direction into organized execution, scalable process, and reliable accountability across workstreams.

This is a generalist operator role, not a site-specific position.

You will work across program management, studio operations, vendor coordination, and cross-functional alignment — building the systems and structures that allow the venture to grow with consistency and discipline.

You are comfortable working with ambiguity, moving between strategic thinking and hands-on execution, and keeping multiple workstreams organized at once.

Our ideal candidate is a strong operator and project manager with a background in consumer-facing, service, or wellness environments.

You hold yourself and others accountable to timelines, communicate clearly across levels, and bring structure to fast-moving situations.

</div></br><b>Key Responsibilities</b></br><div>

<strong>Program Management & Cross-Functional Coordination</strong>

<li>Support the Head of NBV in managing the master program plan for the Innovation Lab, tracking workstreams, milestones, and cross-functional dependencies</li>

<li>Build and maintain project timelines for studio buildouts, pilot launches, and key operational milestones</li>

<li>Run operating cadences — standups, check-ins, status reviews — to keep internal and external stakeholders aligned and on track</li>

<li>Proactively identify and escalate risks, blockers, and resource needs before they become problems</li>

<li>Prepare clear status updates, dashboards, and summaries that give leadership visibility into progress</li>

<li>Coordinate across [solidcore] corporate functions — Operations, Legal, Finance, Marketing, Technology — to remove obstacles and keep workstreams moving</li>

<li>Partner with Legal to maintain confidentiality standards around developing concepts and any proprietary operational details</li>

<li>Manage vendor relationships, contracts, and third-party timelines including buildout, equipment, and technology partners</li>

<strong>Studio Operations</strong>

<li>Support end-to-end studio operations for Innovation Lab location(s), including scheduling, capacity management, supply and equipment oversight, and facility standards</li>

<li>Serve as a key point of contact for facilities, vendors, and building management</li>

<li>Ensure a consistent, high-quality client experience at every touchpoint — from booking through post-class follow-up</li>

<li>Build and refine SOPs, operational playbooks, and process documentation for the new concept</li>

<li>Track studio-level operating performance and flag issues or opportunities to the Head of NBV</li>

<strong>Financial Tracking & Reporting</strong>

<li>Monitor Innovation Lab P&L and operating budgets, maintaining discipline around revenue, labor, and key unit economics</li>

<li>Track and report on financial and operational KPIs on a regular cadence</li>

<li>Support site selection logistics and market planning as the concept expands</li>

<strong>Scale Readiness</strong>

<li>Help document operational learnings, client insights, and performance data into clear inputs for leadership decision-making</li>

<li>Contribute to SOPs, training materials, and operational frameworks that will support future studio openings</li>

</div></br><b>Required Skills & Experience</b></br><div>

<li>5–8 years of experience in operations, project management, or general management — ideally in fitness, wellness, hospitality, retail, or consumer lifestyle</li>

<li>Proven ability to manage multi-workstream projects with competing timelines and multiple stakeholders</li>

<li>Experience building and maintaining operational processes, SOPs, and accountability systems in fast-moving environments</li>

<li>Comfortable with P&L basics and financial reporting — you can read a budget and track unit economics</li>

<li>Strong project management fundamentals — you can build a tracker, run a meeting, and keep things moving without being asked</li>

<li>Excellent written and verbal communication; this role requires clear updates for senior leadership and cross-functional partners</li>

<li>Highly organized and self-directed — you build structure around yourself and those around you</li>

<li>Comfortable operating with ambiguity and adapting quickly as priorities shift</li>

<li>Genuine passion for fitness and wellness</li>

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