Opportunity 

Twin Health is in search of an experienced Senior Manager of IT with a demonstrated history of success in startup environments. Health care experience is preferred but not required. Twin is a remote first organization but given the nature of this role travel to the Mountain View, California office may be required on occasion. The position offers flexible hours, with a requirement for coverage during core hours. Reporting to the Chief Information Security Officer, this hands-on role will play a pivotal part in scaling IT operations to support business growth.

Responsibilities 

Team Leadership:

• Manage and lead a team of two direct reports, providing guidance, mentorship, and support. 
• Foster a collaborative and inclusive team culture, ensuring high levels of engagement and productivity.
• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
• Develops and maintains relationships with internal customers and external vendors.

Technical Environment:

• Oversee and maintain the IT infrastructure, which includes Zendesk, Google Workspace, Slack, Macs, PCs, Zoom, Sophos, Syncro RMM, Jamf, and MS Office.
• Stay informed about emerging technologies and trends to drive continuous improvement in our technical landscape.
• Developing zero trust deployment functionality for IT.
• Manage and prioritize Zendesk support requests. 

Hardware Management:

• Responsible for ordering, provisioning, and managing computers and hardware. 
• Collaborate with vendors to ensure timely and cost-effective procurement of IT equipment and software.

Auditing Activities:

• Participate in regular IT audits to ensure compliance with security standards and best practices.
• Implement corrective actions based on audit findings to enhance overall security posture.

Documentation Maintenance:

• Review and update IT documentation, ensuring accuracy and completeness.
• Implement organized and efficient documentation practices for easy reference and troubleshooting.
• Create instructional documentation for end users.

IT Roadmap:

• Drive the development and execution of the IT roadmap, aligning with overall business objectives.
• Collaborate with cross-functional teams to integrate IT strategies into the broader company roadmap.

Quarterly Planning:

• Lead quarterly planning sessions to define IT goals, projects, and resource allocation.
• Ensure that IT initiatives support the overall business strategy and contribute to the company's success.

Qualifications 

• Bachelor's degree or IT management certifications such as ITIL Foundations or Intermediate level. 
• 3-5 years of proven experience in a leadership role within IT, with a focus on remote team management.
• Strong knowledge of the technical environments, including Zendesk, Google Workspace, Slack, Macs, PCs, Zoom, Sophos, Syncro RMM, Jamf, MS Office, and zero touch deployments. 
• Experience in hardware management, procurement, and vendor relationship management.
• Familiarity with IT auditing processes and best practices.
• Excellent organizational and communication skills.
• Strategic thinker with the ability to align IT initiatives with business objectives.
• This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits  

The compensation range for this position is $125,000-$135,000 annually. 

In addition, Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments.
• Opportunity for equity participation 
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan