Who we are

The Payments team oversees the full commercial lifecycle of payments customers, being the in-house Payment subject matter experts to support our customers and team members. The Specialists have a wide range of responsibilities, including sales and onboarding, account management, data analysis, and project-based activities.

About the right team member

The Senior Manager, North America Payments Specialists, will lead a team of high-performing Payments Specialists who will 1) Drive go-to-market function of payments by supporting and enabling the Sales team, analyzing customer’s credit card statements, and providing pre-sale rate analysis; 2) Attach and onboard customers to payments and financial services in the SMB/MM segments; 3) Work closely with Customer Success and Account Management teams to manage portfolio of customers to drive Payments adoption/usage and optimize revenue, negotiating rates directly with customers; 4) Participate in and manage cross-functional projects related to payments.

The Senior Manager will 1) Be the escalation point for customers and team members; 2) Be the liaison with cross-departmental management and support payments enablement; 3) Develop and manage projects to improve processes and product development; 4) Manage, develop, and hire team members to ensure high level of excellence in team performance and job satisfaction; 5) Be the primary contact for our payments partners for daily business needs related to their team responsibilities.  ​ 

About the Role

• Be the subject-matter expert of Mindbody’s integrated payments solutions​
• Use Salesforce, SalesLoft, Excel, and PowerPoint on a regular basis for team and project management 
• Achieve company KPIs and objectives for Payment attachment and adoption 
• Develop, support, and manage key projects to support Mindbody’s payments strategy and customer’s payments needs
• Proficient in understanding, maintenance, and application of Payment specific reporting to track progress and metrics
• Work with senior leadership to develop a GTM plan for additional Payments and Financial Solutions
• Develop and maintain merchant loyalty and trust through effective communication, education, and transparency; provide a delightful experience to all customers and team members
• Support your team with sales and renewals processes, drive enablement for Sales and Account Management teams
• Optimize and continuously evolve the sales and onboarding process for payments products
• Initiate and deliver payments and skills training to your team to support continuous growth and learning
• Negotiate rates directly with customers as needed while maintaining pricing integrity; support your team in negotiating rates
• Maintain an efficient process for periodic data analysis and reviews on a customer, brand, and/or portfolio level to ensure pricing integrity and find opportunities to optimize
• Assist with overall relationship management of our key partners
• All other duties as assigned 

Skills & experience

• ​​Bachelor’s degree in analytical field (business, math, economics) or equivalent experience​ 
• ​​3-5 years relevant experience in sales, account management, and/or analytics; 1-3 years managing teams with proven track record of high-performance​ 
• ​​3-5 years of payments experience required​ 
• Strong analytical skills; can do basic math with high attention to detail 
• Experience working in a customer-facing capacity 
• Proficient with MS Office  
• Proficient with Salesforce  

Pay transparency

It is Mindbody’s intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $122,000 to $152,500. The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.

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