The Senior Manager, Provider Strategy for our New Venture will play a critical role in shaping and executing our strategy related to our provider network for one of our new business initiatives. Reporting into the Head of Business Operations & Strategy for our New Venture, this individual will own developing our end-to-end provider strategy from onboarding and throughout their experience within the network and product, ensuring maximum engagement during every step of their lifecycle with us. This individual will also be responsible for executing against this strategy to develop scalable processes to engage our provider network effectively and work closely with our product stakeholders to align on delivering high-value features for our provider network.

We are only considering candidates who can work in-person 3 days per week at our San Francisco office (near the Embarcadero BART)

What you’ll be doing: 

Strategic Vision & Execution for Provider Network

• Define and drive the strategic roadmap for our provider network, aligning with the company's growth objectives and commitment to clinical excellence and accessibility.
• Champion a culture of operational excellence, continuous learning, and innovation.

Provider Experience & Engagement

• Lead initiatives to optimize the end-to-end experience for providers, from onboarding to ongoing engagement and support.
• Collaborate on improving provider-facing tools and resources.

Operational Efficiency & Scalability

• Design and implement scalable workflows and systems to support efficient provider operations, including credentialing, onboarding, and ongoing performance management.

Cross-functional Collaboration

• Partner closely with Product, Operations, Growth, and other teams to translate provider needs into actionable strategies and product enhancements. 
• Act as a strategic partner to ensure alignment and integration of provider initiatives across the organization.

Data-Driven Insights

• Utilize data and analytics to monitor provider network health, identify areas for improvement, and inform strategic decisions regarding network growth, quality, and retention.

Market Analysis & Competitive Intelligence

• Conduct market research and competitive analysis to identify trends and best practices in provider engagement and network management within the mental healthcare landscape.

What success looks like in this role:

• A high-quality, engaged, and expanding provider network that meets the diverse needs of our members.
• Measurable improvements in provider satisfaction and retention.
• Strategic initiatives related to providers are delivered with impact, efficiency, and cross-functional alignment.
• Contribution to scalable, cost-effective operations and positive clinical outcomes.

What we expect from you:

• 6-8 years in strategy, consulting or healthcare operations
• Track record of designing and executing cross-functional programs in fast-paced, high-growth environments.
• Strategic thinker who has a systems-level mindset.
• Strong understanding of the healthcare landscape and challenges faced by providers.
• Excellent analytical and problem-solving skills, with the ability to leverage data to drive decision-making.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Highly organized, proactive, and solutions-oriented, comfortable balancing long-term vision with near-term execution.
• Experience with provider-facing tools or platforms is a plus.
• Background in behavioral health and/or advanced degrees (MBA, MHA) are a plus, but not required

The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.