About the Senior People Operations Generalist at Headspace:

We are looking for an experienced Senior People Operations Generalist. This role sits on a small but mighty team of HR subject matter experts who live at the crossroads of tactical process excellence and more complex, employee-facing support. The ideal candidate will have experience in scaling a company with all parts of the employee lifecycle. This person will be someone who enjoys taking on challenges and wants a role that will continually evolve with the company. Our team is proud to function as though we are internal “customer support” for our employees, and seek to continuously elevate how we provide support by leveraging technology and innovative process design. The successful candidate will have a solid generalist background with in-depth knowledge of key HR practices, including immigration, employment law compliance, policy development and implementation. 

This role reports to the Manager, People Operations.

What you will do:

• Be a key point of contact with employees of all levels in the business
• Support employee and contractor lifecycle management, including processing onboarding, promotions, terminations, and other changes, in UKG (our HRIS system) and other People Systems
• Directly manage active and passive employee inquiries by providing best in class support to employees through our ZenDesk ticketing platform, as well as generating and promoting new and engaging self-service resources on our internal KnowledgeBase (Employee Self Service)
• Administer various HR processes and procedures; assist in the development and implementation of people processes and procedures
• Manage recurring and ad hoc reporting and audits across compliance training, policy acknowledgement, federal/local reporting, including associated action planning and resolution for identified gaps
• Support mid-level people leaders with sensitive employee-facing conversations including fielding employee relations issues, gathering information for accommodation requests, and providing general coaching
• Serve as an advocate to employees and people leaders alike, promoting HR best practices across policy drafting/implementation, employee performance, engagement, conflict resolution, etc.
• Conduct exit interviews to identify key trends, hidden issues, and opportunities for improvement
• Provide comprehensive support on voluntary and involuntary terminations to ensure consistent “customer service” throughout the employee journey, including on sensitive situations
• Provide tactical support to cross-functional HR dependent processes, including equity management, variable compensation, performance management, and organizational restructuring
• Proactively identify, surface, and ideate on ways to consistently elevate our People Operations infrastructure, including employee experience process friendliness, and compliance automation by wearing both your HR and employee hat

What you will bring:

Required Skills:

• 5+ years providing holistic HR Generalist and/or Business Partner support, with experience working in a scaling organization
• Includes experience across multiple disciplines, including onboarding/offboarding, HRIS management, employee relations, and - to a lesser degree - benefits/payroll support or knowledge
• Experience partnering with internal and external stakeholders as a process guide and thought partner
• Technical savvy, complete with a high degree of analytical competency and passion for data-driven HR
• Strong knowledge of HR laws and compliance best practices, ideally across multiple states
• Experience/willingness to balance tactical (hard-skill) and relationship-based (soft skill) work at all levels
• Proven high capacity for successful self-management, task/project prioritization, and “organizing chaos”
• Bias for action with a proactive approach towards “root-cause” issue resolution and “big-picture” thinking 
• Demonstrated success communicating with employees on sensitive matters (terminations, investigations)

Preferred Skills:

• Experience in startups, tech companies, and/or healthcare environments 
• Advanced degree and/or HR certification (SHRM or HRCI) 
• Knowledge and/or use of UKG/Ultipro and/or similar HRIS system 
• Experience supporting organizations with distinct business
• Experience supporting remote-first organizations distributed across the US
• Exposure to global organizations with UK-based teams

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $67,230-$94,000.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

#LI-LC2

Related jobs

Senior Clinical Operations Manager Kintsugi Remote

Senior Associate, Operations Compliance (Grievances & Appeals) Spring Health Remote

Senior Analyst / Associate, Supply Chain Strategy & Operations Blink Health Remote

Senior Program Manager - UX Research Operations Playstation United States, San Francisco, CA