At Riot Games, we’re committed to creating a safe, secure, and trusted environment where Rioters can do their best work—and where our offices, studios, and events operate reliably at global scale. The Physical Security Operations Manager will own the day-to-day operational performance and continuous improvement of Riot’s physical security program—ensuring consistent guard force execution, site procedures, and incident response across locations. This role partners closely with security technology teams and Workplace stakeholders to translate standards into repeatable operating practices, drive readiness and compliance, and ensure issues are identified, escalated, and resolved quickly and consistently.

This role reports to the senior leader for Safety & Security and partners closely with Workplace/Facilities, IT, Privacy, Network Engineering, Legal/Privacy, Procurement, and our guard force and integrator partners.

Responsibilities

Risk Assessment and Security Planning 

• Conduct thorough risk assessments and regularly update safety and security protocols to mitigate potential threats to executives and company assets
• Assess physical security design requirements and compliance with expected physical and environmental protection standards
• Create and execute comprehensive security plans
• Prepare and deliver regular reports to senior management detailing security initiatives, incidents, risk assessments, and recommended actions for improvement.
• Develop and direct team exercises to enhance preparedness and identify training opportunities and/or security vulnerabilities
• Assist Security Technology Team with on-site security system project planning and oversight

Emergency Preparedness 

• Update and test emergency response plans and crisis management protocols, ensuring the safety and well-being of employees and guests during critical incidents.
• Assist with planning of building evacuations, tabletops, emergency exercises in coordination with regional security manager
• Collaborate with team members and stakeholders to develop emergency response plans to ensure a safe and secure workplace and event environment

Event Security Support 

• Oversee and/or directly participate in developing and implementing security plans and guidance in support of company events
• Lead and/or support on-the-ground implementation of security plans for events at the LAX campus and other locations
• Provide backstop support to the event security program

Travel Security Support 

• Oversee and/or directly participate in developing and implementing travel security logistics in support of company events and business travel
• Provide backstop support to the corporate travel security program

Executive Protection Support 

• Support the Executive Protection program during high-visibility events
• Provide backstop support to the Executive Protection program

Stakeholder Coordination

• Coordinate closely with internal stakeholders such as HR, Legal, Risk, and Compliance to ensure alignment with company policies and procedures
• Provide guidance to internal stakeholders responsible for functions related to security project management
• Stay informed on the latest security trends, technologies, industry best practices, and emerging threats to continuously enhance the organization’s security measures
• Establish and maintain relationships with local law enforcement, property management, and other strategic external relationships in order to share information and increase situational awareness
• Remain on-call and available to manage security-related emergencies
• Perform other duties as assigned

Required Qualifications:

• 7+ years of experience in the physical security discipline
• In-depth knowledge of security protocols, risk assessment methodologies, and risk management strategies
• Experience developing physical security plans and measures for corporate events
• Experience conceptualizing and executing on numerous initiatives and balancing competing priorities
• Awareness of health, safety, and emergency evacuation protocols and requirements, specifically within California
• High ethical standards with proven ability to handle highly confidential and sensitive information; excellent judgment, discretion, and diplomacy
• A ‘customer-focused’ mindset with strong business acumen and strategic influence
• Strong collaboration and communication skills with the ability to effectively partner with a diverse team and cross-functional departments to find common ground and viable solutions to complex problems in a highly collaborative environment
• Capacity to make critical decisions in high-pressure situations
• Proven crisis management experience and ability to lead during critical incidents
• Demonstrated discretion, professionalism, and confidentiality when handling sensitive information and high-profile individuals
• Other duties and responsibilities as assigned
• Ability to support after-hours work for critical cutovers, outages, or high-impact deployments.
• Willingness to travel periodically to Riot sites and projects.
• Clear written and verbal communication, high ownership, and strong judgment with sensitive data and investigations.

Desired Qualifications:

• Existing network of security and law enforcement professionals within the Los Angeles area
• Experience working within a global organization with a workforce that includes remote employees
• Understanding of Cybersecurity Framework (NIST CSF), ISO27001, and critical infrastructure protection requirements, physical security technology controls, innovative mitigation tactics, and applicable regulatory requirements
• Knowledge of executive protection practices and strategies and supporting protective service operations of the senior executives, and visiting VIPs.
• Experience with sourcing and procurement models, tools, processes, and policies in a program/project/contract manager role
• Experience with project and program management
• Experience with creating and delivering security-focused trainings and tabletops
• Fluency in Google Suite, Confluence, Tableau, Splunk, ServiceNow
  
  

For this role, you'll find success through craft expertise, a collaborative spirit, and choices that focus on your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.