About the Role

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re  inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

We’re looking for a Senior Product Designer to join our Admissions team to help reimagine and bring to life a best-in-class experience for patients looking for high-acuity behavioral health care. You will design a modularized admissions experience that adapts to who our patients are, reducing the distance between patients and care. 

Responsibilities

• Collaborate with Engineering, Product Management, Clinical, and Operations partners to identify and define product opportunities.
• Design experiments 
• Set the quality bar for design and influence through your mastery of craft and problem solving skills.
• Approach problems critically, refine problem statements, and show breadth in exploring how we might solve them
• Present and effectively communicate the problem space and clearly articulate the why behind design decisions leveraging data and insights
• Drive the process, end-to-end: discovery, problem definition, solution definition, and experimentation through to launch. 
• Drive user research to uncover customer problems, needs, and product opportunities.
• Drive co-creation workshops with your product team, designers, and stakeholders.
• Prototype, validate, and deliver elegant, on-brand solutions to complex problems.  
• Support and provide radically candid feedback to team members.
• Contribute to our internal design processes, practices, team culture, and design system. 

Requirements

• You have a minimum of 5 years of experience in Product Design for tech/software products, preferably in Mental Health or Healthcare as a Growth Designer. 
• You have experience solving complex, multi-persona interaction design problems and have delivered cohesive experiences across web and mobile. 
• You are a systems thinker with a proven ability to solve complex UX problems and product strategy skills to deliver quality design solutions.
• You have a deep understanding of how qualitative and quantitative research informs product and design decisions.
• You have the ability to communicate complex ideas and strategic plans clearly and persuasively to different audiences to build alignment and move objectives forward.
• You have a bias for taking initiative and ownership of work, filling in the blanks when encountered by ambiguity
• You’re skilled with user research (with a deep understanding of how qualitative and quantitative research informs product and design decisions), front end coding, project management, product discovery, and UX writing a plus
• You possess a track record of making technical decisions that are best at that given point in time and comfort with making decisions with incomplete information
• You’re an expert with the tools of the trade, and have experience contributing to token-based design systems. 

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $150,000 and $210,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID