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Mindbody is hiring a

Senior Product Designer, Messenger AI

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Job Description

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

About the Job

We’re shaping the future of fitness & wellness through technology—and we’re looking for a standout Sr. Product Designer to help lead that charge. Mindbody is the industry’s most trusted all-in-one platform for business owners, and Messenger AI is a key piece of our CRM ecosystem that enables seamless, automated client communication.

This is a strategic, high-impact IC role ideal for a product designer who thrives at the intersection of deep craft, thoughtful systems, and user empathy. You’ll take the lead on the design vision and execution for Messenger AI, working closely with cross-functional partners across Product, Engineering, and GTM. Your work will directly shape how tens of thousands of fitness and wellness businesses engage their customers—every message, every touchpoint, every time.

You’ll report directly to the Director of Product Design and play a pivotal role in driving the next chapter of CRM innovation at Mindbody.

Who You Are

You’re a strong individual contributor with proven experience designing intuitive, elegant SaaS products. You bring a high bar for design craft, grounded in systems thinking and real-world impact. You’ve worked on strategic initiatives before, and you’re just as comfortable zooming out to define vision as you are zooming in to sweat the details.

You’ve led design initiatives in fast-paced, high-collaboration environments. You’ve shipped real, measurable work. And you’re energized by turning complex user problems into simple, delightful solutions that scale.

Responsibilities

  • Own the end-to-end design strategy and execution for the Messenger AI product, within the broader CRM experience.
  • Develop and communicate a clear, inspiring vision for the future of Messenger AI.
  • Collaborate closely with Product, Engineering, Research, and GTM partners to define product roadmaps and ensure world-class execution.
  • Lead discovery efforts including user research, customer interviews, and data synthesis to uncover insights and opportunities.
  • Design elegant, high-quality interfaces and flows across web and mobile platforms.
  • Champion simplicity, consistency, usability, and quality through design systems and best practices.
  • Mentor other designers and contribute to the overall evolution of the Product Design org.

Skills & experience

  • 6–9 years of product design experience, with a portfolio demonstrating deep design craft and end-to-end product thinking.
  • Experience designing SaaS products (B2B) with strong UX and UI skills.
  • Fluency in Figma and other modern design/prototyping tools.
  • Excellent communicator and cross-functional collaborator.
  • Strong ownership mindset with a track record of delivering impactful work.
  • Experience working on AI-powered or messaging platforms is a plus.

 

 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Mindbody, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

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