The Medical Affairs mission is to continually improve and expand our care delivery programs, practices and outcomes as we build precision mental health care for our customers. We are seeking a qualified Senior Program Manager, Clinical Product, to join our Medical Affairs team.  The role will be responsible for serving as a clinical lead with a larger product team to build member and provider experiences that drive world-class reliable clinical outcomes while ensuring the appropriate clinical safety of our product. This role will be a full-time employee and report to the Senior Manager of Clinical Product.  

What you’ll be doing:

• Drive Spring Health’s clinical product development across the organization with a broad view of clinical efficacy and safety across the entire care journey
• Collaborate effectively and efficiently with the Quality, Provider Operations, Speciality Care, Clinical Services, Data Science and Product teams in building improved clinical product capabilities with member and provider experiences. 
• Project manage cross-functional tasks and deadlines required to successfully meet internal and client timelines; proactively escalate risks to leadership
• Monitor and evolve our clinical KPIs and programs with the intention of building end-to-end programs or standing-up initiatives to improve safety and clinical outcomes that drive the best member experience in the most impactful and scalable ways
• Serve as the clinical representative in AI product development, helping teams design and evaluate models and features that are safe, clinically appropriate, and patient-centered.
• Review and assess AI use cases, prototypes, and outputs for clinical accuracy, relevance, and potential risk.
• Provide feedback on human-in-the-loop systems, escalation protocols, and mitigation strategies for ensuring safe AI products.
• Facilitate the integration of new clinical programs into our core products for members and providers
• Work closely with data science to build reporting capability to track and action key product actions to assess product effectiveness and clinical outcomes
• Collaborate with clinical teams across the organization to ensure product builds are aligned with best practices and legal requirements
• Support Product in the design and implementation of new technology features needed for key initiatives

What success looks like in this role: 

• Ensure clinical product response support meets assigned product team request timelines 90% of the time
• Build clinical safety tooling to ensure AI bad outcomes are <1%
• Build clinical tooling to hit utilization targets set by product team

What we expect from you: 

• Be a licensed mental health provider with 5+ years of independently licensed with a masters or PhD level license in a mental health field (LPC/LMHC, LSW, PhD/PsyD)
• You have 5+ years of cross-functional experience in a high-growth startup and/or healthcare systems
• Experience in engaging product teams in building clinical care product
• Proven experience coordinating complex, cross-functional initiatives with multiple stakeholders
• Data-driven with demonstrated skills in interpreting clinical data to drive decision-making
• You are a self-starter who thrives when given autonomy, with proven ability and a desire to build effective internal and external relationships
• Strong understanding of AI systems, associated risks in healthcare, and best practices for AI safety, fairness, and transparency.
• Exceptional communication, facilitation, and stakeholder management skills, with experience engaging clinicians, engineers, product managers, and executives.
• You obsess about achieving your goals and are relentless in pursuing them
• You value levity, humility, collaboration and deriving fulfillment from success achieved through the work you accomplish with others
• Ability to thrive in a fast-paced environment and operate effectively in ambiguity

Nice to Have: 

• Experience in the digital mental health ecosystem space is preferred
• Experience building new technology capabilities in mental health care 

The target base salary range for this position is $159,100 - $170,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.