Craft

• Customer & Game Support Job Description: Your role within our Kingdom If you want to create amazing user experiences and entertainment for millions of players to enjoy, then this is the right role for you.
• As a Senior QA Specialist, you will play a key role in helping Pet Rescue Saga deliver the high-quality experiences that King stands for.
• You will be a quality expert within your team, combining hands-on testing expertise with strong ownership, technical guidance, and a focus on continuous improvement.
• Working closely with agile development teams, you will lead quality activities across complex features and releases, identify and manage risks, support effective decision-making, and help ensure quality is considered throughout the development lifecycle.
• You will also contribute beyond individual feature delivery by mentoring others, improving testing practices and ways of working, and helping strengthen quality across the Catalog Games team.
• Responsibilities Lead quality execution within the subteam, translating product and quality goals into clear test strategies, risk-based approaches, and release plans.
• Own quality across complex features and systems from early development through release and live monitoring, ensuring risks, dependencies, and quality criteria are understood and addressed.
• Lead risk analysis for complex features and feature interactions, continuously improving Risk-Based Testing practices based on release outcomes and learnings.
• Drive testability from the start by influencing design and implementation discussions, evolving quality criteria and the team's Definition of Done.
• Use production insights, test evidence, logs, and quality indicators to identify gaps, support root-cause analysis, and drive improvements that reduce future risk.
• Communicate clearly and confidently across different audiences, using evidence and product context to support recommendations and decisions.
• Navigate ambiguity independently, make informed decisions, challenge assumptions constructively, and balance short-term delivery with longer-term player and product impact.
• Mentor and coach other QA Specialists, reviewing test approaches and sharing knowledge, risks, edge cases, and best practices.
• Proactively identify opportunities to improve team processes, testing practices, collaboration, and QA Craft standards.
• Contribute positively to team health by giving and receiving feedback, raising issues constructively, and role-modelling expected behaviours.
• Skills to create thrills Strong experience in mobile game testing, SDLC and live operations, including release validation and production monitoring.
• Strong exploratory testing, risk analysis, test design, and defect investigation skills.
• Experience testing complex systems and integrations, with an understanding of API, integration, component, and end-to-end testing approaches.
• Working knowledge of test automation, CI/CD pipelines, build processes, crash logs, and quality monitoring.
• Experience with JIRA, Confluence, TestRail, or equivalent project and test management tools.
• Strong ownership, prioritisation, problem-solving, and independent decision-making skills.
• Demonstrated ability to mentor others and influence quality practices beyond individual feature delivery.
• Excellent communication and cross-functional collaboration skills.
• Fluent in English.
• About King With a mission of Making the World Playful, King is a leading interactive entertainment company for the mobile world with more than 20 years of history of delivering some of the world’s most iconic games in the mobile gaming industry, including the world-famous Candy Crush franchise, as well as other mobile titles such as Farm Heroes Saga.
• Around 200 million people play a King game every month.
• King, part of Microsoft (NASDAQ: MSFT), has Kingsters in Stockholm, Malmö, London, Barcelona, Berlin, Dublin, San Francisco, New York, Los Angeles and Malta.
• More information can be found at King.com or by following us on LinkedIn and @lifeatking on Instagram.
• Applicant Privacy Policy We bring moments of magic to hundreds of millions of people every single day.
• We create unforgettable games that are loved around the world.
• We take the art and science of gaming to the next level through curiosity for the unexplored, passion for games, respect for each other, and love for our players.
• Who we are King is a leading interactive entertainment company for the mobile world, with people all around the world playing one or more of our games, including franchises such as Candy Crush, Farm Heroes, Pet Rescue and Bubble Witch.
• We have 249 million monthly active users as of fourth quarter 2019 across web, social and mobile platforms.
• King was acquired by Activision Blizzard Inc. (Nasdaq ATVI) in February 2016 and operates as an independent unit of the company.
• Our passion Making great games is incredibly challenging but we’ve proven it can be done… and we see a world of possibilities ahead.
• We’re challenging ourselves to dream bigger in a Seriously Playful way.
• We’re experimenting, learning, and adapting continuously to shape the industry in ways yet to be imagined.
• We’re passionate about bringing moments of magic to our players and we’re not afraid to have fun along the way.
• Above all, we play as a team, helping each other have impact on a massive scale.
• And we’ll know we’ve outdone ourselves when we’ve inspired the world to play.
• If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!
• Together, we’ll create new experiences that raise the bar, delight billions of people, and redefine the world of games again and again.
• This Applicant Privacy Notice summarizes how the information you submit as a job applicant through this website will be handled and protected by King and its subsidiaries ("we" or "us") For full details regarding the types of information we may collect from you, how and why we use this information, and with whom we share this information, please see our Applicant Privacy Policy.