About AllTrails
AllTrails is the most trusted and used outdoors platform in the world. We help people explore the outdoors with hand-curated trail maps along with photos, reviews, and user recordings crowdsourced from our community of millions of registered hikers, mountain bikers, and trail runners in 150 countries. AllTrails is frequently ranked as a top-5 Health and Fitness app and has been downloaded by over 50 million people worldwide. AllTrails was selected as Apple's App of the Year in 2023!
Every day, we solve incredibly hard problems so that we can get more people outside having healthy, authentic experiences and a deeper appreciation of the outdoors. Join us!
Bay Area employees are highly encouraged to come into the office one day a week.
Senior Qualitative Researcher
About the Role
The research team is responsible for understanding current and future users and identifying opportunities to improve the user experience and achieve company objectives. We are looking for a passionate Senior User Researcher to help us kindle the spirit of adventure.
What You’ll Be Doing:Identifying and prioritizing research questions to drive business progress Designing and executing research to inform the organization about user needs, in service of creating useful and delightful products and effective marketingWorking as a strategic partner with peers across Product and Design to help inform long-term strategy and short-term tactics for our productsIndependently managing research plans, timelines, and stakeholders through ambiguous and fast-changing environments Communicating results and recommendations in compelling waysRequirements:5+ years of experience working in applied product research Strong understanding of the strengths and shortcomings of research methods, including when and how to apply them during the product development processProficiency in a range of qualitative methods (e.g. usability testing, 1:1 interviews, diary studies, focus groups, contextual inquiry) and experience with basic quantitative methods (e.g. customer surveys) Ability to independently scope a research plan, manage timelines, and lead stakeholders through the research process Clear and concise communication of research findings and recommendations Demonstrated understanding of how research connects to business goals Ability to manage multiple projects at the same time without sacrificing quality or efficiency Desire to work in a fast-paced startup environmentNature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.
AllTrails participates in the E-Verify program for all remote locations.
