About Numan
Founded in 2018, we’ve already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.
Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.
To deliver on our transformative mission, we are guided by our 5 company values:
• Patients first.
• Learn Fast.
• Own the quality.
• Succeed together.
• Care deeply.
Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The role
We’re looking for a Senior Researcher, Consumer Insights - a strategic thinker and storyteller who will establish and lead Numan’s first dedicated consumer insights function.
This is not a UX, analytics, or clinical research role. Instead, it focuses on the human layer of understanding that drives insight-led developments across brand, marketing, and product.
Reporting to the Head of Product Marketing & GTM, you’ll work closely with cross-functional teams to ensure Numan deeply understands not just what customers do, but why they do it. You’ll help define our customer segments and build strategies that meet their needs through communication, experience, and product innovation.
You’ll also act as Numan’s eyes and ears in the market - tracking competitors, category shifts, and cultural trends to keep us ahead of the curve.
You’ll be:Building a unified, strategic understanding of the Numan consumer and what drives their decisions.Designing and executing a research programme that combines quantitative, qualitative, and social listening insights.Leading brand and category health tracking, covering awareness, distinctiveness, and associations.Exploring customer motivations, attitudes, and barriers to purchase or retention.Conducting testing across creative concepts, messaging, and product experiences to inform development and campaign strategy.Monitoring competitors and emerging market trends to identify opportunities and whitespace.Translating complex findings into clear, actionable recommendations for brand, marketing, and product teams.Managing research tools, external partners, and budgets to maximise effectiveness and impact.Creating and maintaining a shared insights library to make research accessible and valuable across the organisation.We’re looking for someone who has:Extensive experience in consumer or market research, ideally within fast-moving consumer, technology, or health categories.Strong understanding of both qualitative and quantitative research methodologies.Ability to translate insights into strategies that influence communication, experience, and product decisions.Confidence working with data and analytics tools; knowledge of SQL is an advantage.Familiarity with research platforms such as YouGov, Attest, or Brandwatch.Excellent communication and storytelling skills to convey findings effectively.A curious and analytical mindset with strong commercial awareness and a passion for understanding people.Our benefits include...
📈 - Share options.
🏖 - 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
🧸 - Enhanced maternity and parental leave.
💼 - Employee assistance programme (access to therapy, financial planning and discounts).
⚖️ - Generous pension (includes both employee and employer contributions).
💻 - Flexible working options, including a dog-friendly office in Farringdon.
📚 - Personal training and development budget via Learnerbly.
👟 - Wellhub membership, giving you access to over 2,000 locations in the UK.
☕️ - Free office snacks including breakfast items, soft drinks, tea and coffee.
🚲 - Cycle to work scheme.
🚆 - Season ticket loan.
% - Discount on Numan products for your friends and family.
🤲 - Paid volunteering days.
📅 - An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan
At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.
We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.
Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.
