<h2>Who We Are:&nbsp;</h2>

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<div class="ace-line ace-line old-record-id-NLHQdg7szoNYTnxuh6XutIBtsne">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual&#39;s freedom.</div>

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<div class="ace-line ace-line old-record-id-NLHQdg7szoNYTnxuh6XutIBtsne">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.</div>

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<div class="ace-line ace-line old-record-id-NLHQdg7szoNYTnxuh6XutIBtsne">Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.</div>

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<div class="ace-line ace-line old-record-id-NLHQdg7szoNYTnxuh6XutIBtsne">OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</div>

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<h2><strong>What You&#39;ll Be Doing:</strong></h2>

<ol>

<li><strong> </strong><strong>User Experience Optimization</strong></li>

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<ul>

<li data-start="110" data-end="264">Collect and analyze user feedback and behavior data to identify customer needs and pain points, propose and implement experience optimization solutions.</li>

<li data-start="267" data-end="392">Combine data analysis with user research to continuously improve the customer experience and enhance customer satisfaction.</li>

<li data-start="395" data-end="520">Provide data support and feedback to help the team continually refine service strategies and optimize the customer journey.</li>

</ul>

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<li data-start="522" data-end="561"><strong> </strong><strong data-start="522" data-end="559">Project Management &amp; Execution</strong></li>

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<li data-start="564" data-end="767">Lead customer service center optimization projects, driving process improvements and skill group adjustments based on KPIs (e.g., call connection rate, satisfaction score) to ensure measurable results.</li>

<li data-start="770" data-end="887">Monitor fluctuations in key metrics, analyze root causes, and propose optimization plans to ensure service quality.</li>

</ul>

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<li data-start="889" data-end="930"><strong> </strong><strong data-start="889" data-end="928">Process &amp; Efficiency Enhancement</strong></li>

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<li data-start="933" data-end="1042">Analyze existing processes (such as ticket handling) to identify bottlenecks and develop improvement plans.</li>

<li data-start="1045" data-end="1194">Lead initiatives such as SOP standardization and cross-department collaboration mechanism building to boost efficiency and improve user experience.</li>

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<h2><strong style="font-size: 14px;">&nbsp;</strong></h2>

<h2><strong>What We Look For in You: </strong></h2>

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<li>Passionate about customer service and the cryptocurrency industry, with the ability to quickly adapt and engage in in-depth business research and practice.</li>

<li>Experience in customer experience, analytics, or similar roles within a large-scale customer service center or in the same industry.</li>

<li>Strong learning ability and self-motivation, with the capacity to stay updated on and master industry trends and technological developments.</li>

<li>Excellent communication skills and teamwork abilities, with the capability to coordinate cross-departmental collaboration.</li>

<li>Able to independently analyze operational data, identify problems, and propose effective solutions.</li>

<li>Excellent spoken and written in English and Chinese as the role requires to deal with China Mandarin speaking counterparts.</li>

<li>Flexible and willing to work shifts based on business requirements.</li>

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<h2><strong style="font-size: 14px;">&nbsp;</strong></h2>

<h2><strong>Benefits &amp; Perks:</strong></h2>

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<li>Competitive remuneration package (Base salary, Shift allowance)</li>

<li>Meal allowance up to RM 500/ month</li>

<li>Unlimited transport allowance (T&amp;C apply)</li>

<li>Monthly team building</li>

<li>RM 3,500 training &amp; wellness benefits per annum</li>

<li>Yearly bonus</li>

<li>Convenient workplace (5 minutes walk from MRT TRX)</li>

<li>Insurance coverage for employees &amp; dependants</li>

<li>Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.</li>

<li>Employee engagement, recognition and appreciation program.</li>

<li>Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations.</li>

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<div class=" old-record-id-O9VidAEUxook25x4Wg4ueUTfsZG"><span style="color: rgb(255, 255, 255);">#LI-Onsite #LI-JC3</span></div>

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<div id="te-floating-button-container"></div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">&#39;s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>