Job Description

About the role

• This role is onsite at our Roanoke, Dallas location
• Night Shift: 3 pm - 12 am on Mondays, Tuesdays, Wednesdays, Saturdays, and Sundays

As a Shipping and Receiving Supervisor, you will lead the in-house fulfillment process to ensure accurate, timely picking, packing, and shipping while maintaining inventory accuracy through effective receiving and cycle counts. You’ll manage a high-performing team, driving adherence to KPIs, fostering collaboration, and championing continuous improvement initiatives focused on efficiency and cost savings. With a strong emphasis on quality standards and operational excellence, you'll ensure on-time deliveries and accurate inventory systems, all while leveraging data and KPIs to guide decisions and process improvements.This role will report directly to the Director of Operations.

In this role, you will:

• Oversee in-house fulfillment processes to ensure accurate and timely picking, packing, and shipping of products.
• Monitor and manage the receiving process to maintain inventory accuracy and operational efficiency.
• Ensure inventory control through regular cycle counts to maintain accurate stock levels.
• Implement and enforce quality standards as outlined by the Quality Management System (QMS).
• Lead and develop a high-performing team, ensuring adherence to KPIs and fostering a strong, collaborative work environment.
• Drive continuous improvement initiatives focusing on operational organization, efficiency, and cost savings.
• Ensure 99% or higher on-time delivery rate and 99% or higher picking accuracy.
• Maintain system accuracy, including inventory levels, bin locations, and lot tracking.
• Foster a culture of continuous improvement, focusing on organization, efficiency, and cost savings.

We're looking for someone who:

• 3+ years of proven work experience as a Warehouse Supervisor 
• Strong knowledge of warehousing Key Performance Indicators (KPIs)
• Forklift Certification with hands-on experience operating and managing forklift-related tasks in a warehouse or production environment.
• Demonstrated leadership experience, with the ability to mentor, develop, and manage teams to achieve operational excellence.
• Proven expertise in warehouse management software and databases, with the ability to navigate, analyze, and optimize inventory and logistics systems.
• Strong background in inventory management and cycle counting, ensuring accuracy, efficiency, and proper stock control.
• Exceptional communication skills, with the ability to effectively convey information across teams, departments, and leadership.
• Advanced decision-making and problem-solving skills, with a proactive approach to identifying challenges and implementing effective solutions.

Approach to the work:

• Ownership. Treats the operation as if it is their own.
• Problem solver.  Anticipates problems and gets ahead of them.
• Hard worker. Stay until the job is done. Always.
• Objective.  Uses data and KPIs to drive behavior and changes

Bonus points for:

• Prior experience with Food and Beverage products