Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a SMB Success Senior Manager to our Client Success team in São Paulo! 

The Customer Success area is a strategic department within the SaaS model, acting as the bridge between onboarding and long-term retention. This specific role is part of a brand-new structure focused on the SMB (Small and Medium Business) segment, specifically targeting Tier 3 and Tier 4 clients. This team will provide a proactive, differentiated touch to mid-sized accounts to prevent churn and ensure account growth.

YOUR IMPACT

• Lead and coach a team of Retention Specialists within the SMB segment, driving a high-performance culture focused on contract renewals and churn mitigation;
• Execute the retention strategy by managing the end-to-end renewal cycle, ensuring the team hits monthly and quarterly retention targets;
• Identify at-risk accounts through data analysis and oversee the implementation of "save" plans to prevent cancellations;
• Collaborate with Sales and Account Management to ensure a seamless handoff and a unified approach to the client’s commercial lifecycle;
• Optimize the renewal process, identifying bottlenecks in the negotiation phase and implementing more efficient workflows;
• Drive upsell and cross-sell opportunities during the retention process to not only save accounts but increase their Lifetime Value (LTV);
• Monitor key performance indicators (KPIs) such as Net Retention Rate (NRR) and Churn Rate, providing detailed reports to leadership;
• Refine negotiation playbooks, equipping the team with the tools and arguments needed to handle objections and demonstrate the value of Wellhub;
• Conduct regular 1:1s and coaching sessions to develop the team's commercial skills, negotiation techniques, and resilience;
• Act as an escalation point for complex commercial negotiations, directly engaging with high-value SMB clients when necessary;
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Who You Are

• Proven experience in leadership roles within Sales, Account Management, or Customer Success, specifically focused on retention and renewals;
• Strong background in SMB commercial dynamics, understanding how to manage high volumes of accounts effectively;
• Expertise in negotiation and objection handling, with a track record of meeting or exceeding retention KPIs;
• Solid team management skills, with a passion for coaching individual contributors and fostering a collaborative environment;
• Analytical mindset with the ability to use CRM data (like Salesforce) to forecast renewals and identify churn trends;
• Advanced English is required (you will collaborate with global teams and report on local performance);
• Excellent communication skills, capable of influencing both internal stakeholders and external decision-makers;
• Nice to have: Experience in SaaS environments and certifications in Sales Methodologies (e.g., SPIN Selling, Challenger Sale) or Customer Success.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in leadership roles within Sales/Retention and an Advanced level of English are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. 

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. 

HEALTHCARE: Health, dental, and life insurance. 

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. 

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.