We’re looking for a sharp, emotionally intelligent Social Moderator to help us maintain a safe, respectful, and engaging experience across our English-speaking social channels. As a remote contractor, you’ll be part of our extended Social Growth team — monitoring posts, comments, and creator content with a keen eye for nuance, tone, and emerging risks.

This role is perfect for someone who reads between the lines, knows how to handle delicate topics with empathy, and isn’t afraid to jump into conversations with a smart, on-brand response. You’ll also help track brand-relevant news, flag content opportunities, and provide input on creator or ambassador posts from a moderation and tone-of-voice perspective.

Your Experience

Must have:

• 2+ years experience in community management, social media moderation, or digital customer support.
• Exceptional written English skills, with strong attention to tone, grammar, and context.
• Emotionally intelligent, perceptive, and calm under pressure.
• Familiarity with TikTok, Instagram, and YouTube comment environments.
• Strong understanding of online community safety, platform guidelines, and moderation best practices.
• Comfortable working independently, remotely, and across time zones.
• Able to review sensitive topics with empathy and professionalism.

Nice to have:

• Experience moderating within women’s health, wellness, or lifestyle spaces
• Previous work reviewing influencer or UGC content.
• Awareness of basic content compliance and flagging procedures.

What you'll be doing

You'll be responsible for:

Community & Comment Moderation

• Monitor social comments, DMs, and replies daily (weekdays) across predominantly TikTok, but also Instagram, and other EN-language platforms.
• Respond to community messages in a way that reflects Flo’s tone of voice and values — informative, kind, and sharp when needed.
• Flag and escalate sensitive or potentially harmful content appropriately to relevant teams.
• Support the social team with comment moderation during content takeovers, spikes, or creator campaigns.
• Help protect and maintain a positive, inclusive environment in all social spaces.
  
  

Content & Risk Review

• Review creator, ambassador, and influencer content - helping spot tone, clarity, or sensitivity issues before publication. Align with our medical and compliance guidelines.
• Assist in assessing UGC and branded content for fit with Flo’s messaging and moderation standards.
• Offer clear written feedback that aligns with community standards and platform policies.
  
  

Trends & Community Insight

• Monitor social conversations and news cycles for Flo-relevant content and emerging topics that could inform community responses or content planning.
• Share insights with the team on user sentiment, platform conversations, and feedback loops.
• Flag moments of risk or opportunity quickly and clearly.

Please note:

This is a daily rate contract position. It's paid at a rate of £20.00 per hour. All benefits described in the rewards section of this advert are not applicable to the contract. 

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