Key Responsibilities:

• Finding insights
  • Data analysis: Collaborate with the data anlysts to establish proper analysis framework and identify room for user experience improvement through data
  • Feedback analysis: Closely work with operations to gain deep understanding of user feedback
• Stakeholder Management
  • Establish collaboration with various product and operation teams, to align on improvement areas
  • Align priorities of improvement areas across departments
• Strategy Execution
  • Close tracking of improvement timelines. Provide assistance if necessary.
  • Actively track success using data, to evaluate the real effectiveness of solutions
  • Ensure operation readiness for new product launches

Requirements:

• Educational Background:
  • Bachelor's degree or higher in Business, Analytics, Product Management, or a related field.
• Work Experience:
  • 3-5+ years of relevant experience in operations, product operations, or a user experience-focused analytical role.
  • Proven experience identifying and analyzing user pain points or "multiple user journies" within a complex digital product ecosystem.
  • Demonstrated success in leading cross-functional projects and collaborating with Product Management teams to influence their roadmap based on user feedback and data.
  • Experience conducting competitor analysis to benchmark user experience and identify strategic opportunities for improvement.
  • Prior experience in management consultancy is a plus.
• Technical and Language Skills:
  • Advanced proficiency in Excel for data manipulation, analysis, and visualization.
  • Fluent in both English and Mandarin to analyze feedback and collaborate with global teams.
  • Experience with CRMs (e.g., Salesforce, Zendesk) and analytics tools is a plus.
• Core Competencies:
  • Highly analytical and data-driven mindset, with the ability to synthesize qualitative feedback and quantitative data to create compelling, evidence-based recommendations.
  • Excellent influencing and stakeholder management skills; you can build consensus and confidently "push" product and operations teams using data and logic to drive alignment and action.
  • Proactive problem-solver and owner, capable of navigating ambiguity, taking responsibility for project outcomes, and driving initiatives to completion within a defined timeframe.
  • Passionate about the user; you are genuinely driven to understand the customer's perspective and find opportunities to improve their experience.

Perks & Benefits 

• Competitive remuneration package (Basic Salary + Yearly Bonus).
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 3,500 Benefits per annum (Training, Wellness & Flexi-benefits)
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations. 

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