Salary: £27,000 - £35,000

Location: Remote, must be UK-based

Working Pattern: 5 days a week, Monday-Sunday, between 8am - 11pm

Why Midnite?

Midnite is a next-generation betting platform that is built for today’s fandom. We are a collective of engineers and designers who all share a passion for building the best sportsbook & casino experience possible, allowing our fans to feel closer to the games they love through the rush of winning money. 

Unlike the alternatives, Midnite doesn't feel like a website built two decades ago. Instead, it's a cutting-edge creation, designed and constructed from the ground up with the latest technologies. Crafting an experience that's truly intuitive, immersive, and immediately understandable is no walk in the park, but we thrive on the challenge. We believe we're on the brink of creating something truly awesome.

The Role:

As a Sportsbook Experience Executive, you’ll be powering the day-to-day operations of the sportsbook. You’ll help manage how our events are offered, settled, and maintained while working closely with a variety of internal teams to make sure everything runs smoothly.

You’ll also work alongside our Player Support team to manage and resolve sportsbook player issues, putting the customer at the heart of every decision, your job is to make sure their experience is fair, seamless, and consistently high quality.

This role is perfect for someone who’s organised, detail-oriented, and keen to learn more about how a sportsbook operates including those looking to take their first steps into the industry.

What You’ll Do:

• Monitor and maintain the lifecycle of events and settlement outcomes.
• Handle day-to-day operational queries from internal teams and escalate issues where needed.
• Communicate directly with data and trading suppliers to raise and track any problems affecting the sportsbook.
• Work closely with the Player Support team to resolve customer-facing issues relating to pricing, bonuses, bet outcomes, and settlement.
• Identify repeat issues and help drive process improvements to reduce friction for players.
• Support Trading and Product teams in delivering a stable, consistent user experience across key sports and events.
  
  

What We’re Looking For:

• Someone who puts the customer first and is passionate about delivering market-leading customer experiences.
• Strong attention to detail and a methodical approach to solving problems.
• Comfortable working across multiple tasks and shifting priorities.
• A genuine interest in sports and sports betting. You don’t need to be an expert, but you should want to learn.
• Experience in a sportsbook, trading, operations, or customer service role is preferred but not required.
• Familiarity with settlement rules, bet types, and how sportsbook data feeds work is preferred but not required.

What’s in it for you:

• Shape our future: Play a key role in our team's success, where your voice matters, and you'll have a direct impact on shaping Midnite's future.
• Connect and unwind: Take part in our quarterly gatherings where our community comes together to bond and have fun.
• Comprehensive health coverage: Look after your well-being with our outstanding zero-excess health insurance plan, which includes optical and dental coverage.
• Simplify life: Take advantage of our nursery salary sacrifice scheme, allowing you to conveniently pay your child's nursery fees straight from your paycheck.
• Work-life balance: Enjoy 25 paid holidays a year, plus generous paid maternity, paternity, and adoption leave, supporting you during life's most important moments.
• Productive home office: We provide everything you need for a comfortable and ergonomic home setup, ensuring you're as productive as possible.
• Flexible working: We embrace flexible working, allowing you to adjust your schedule when life's unexpected moments arise.​
• Latest tech made easy: With our salary sacrifice schemes, you can upgrade to the latest gadgets, household items, and mobile tech without the upfront cost.
• Exclusive perks: Enjoy a wide range of discounts on retailers, groceries, and subscriptions, making life a little more affordable.
• Grow with us: Expand your skills through internal and external learning opportunities while benefiting from access to mentorship programs that support your development.
• Transparent compensation: We provide competitive pay with clear team bandings and salary grids, ensuring that salary discussions are simple and fair. 
• Constructive feedback: We foster a transparent culture, encouraging individual feedback and review sessions to help everyone improve.

At Midnite, we’re committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.

We aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.