By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

About the Role

Main responsibilities

• WHAT YOU’LL DO

  • Provide advanced technical support to internal and external end users and data partners for highly technical and sophisticated products.
  • Investigate and resolve complex issues escalated by First Line Support when no clear solution has been identified.
  • Review and troubleshoot data feed integration inquiries using internal tools, collaborating closely with engineering, product, and other relevant teams until resolution.
  • Guide data partners to ensure optimal connectivity and correct usage of API data feeds.
  • Deliver technical training and knowledge-sharing sessions to First Line Support teams to improve troubleshooting effectiveness.
  • Log, document, and summarize all inquiries and resolutions accurately within the ticketing system.
  • Adhere to defined technical KPIs and SLAs, ensuring timely resolution and proper escalation when required.
  • Escalate critical issues and work closely with development teams to drive fixes within agreed SLAs.
  • Create, maintain, and continuously improve process documentation and knowledge base content across relevant systems.
  • Collaborate with internal stakeholders on new features and bug fixes, including requirements gathering and pre- and post-deployment testing.
  • Provide on-site technical support for special events when required.

What’s in it for you? 

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports. 

One team, being brave, driving change  

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.