A bit about us

Do you want to join one of the world’s fastest growing sports technology companies?

Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We’re looking for enthusiastic and ambitious people to join our talented team

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.

We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

The Role

We are looking for a SportsTech Technical Support Supervisor to lead and manage our team of analysts, ensuring the highest quality support. This role requires leadership skills, people management, and product expertise. The supervisor will excel in decision-making, organization, and time management, focusing on planning, organizing teamwork, launching new procedures, and managing existing ones.

Job Expectations:

• People Management: Train, develop, and motivate team members.
• Technical Proficiency: Understanding of sports and familiarity with sportstech products.
• Problem-Solving Skills: Ability to understand, follow, and give instructions, and solve issues promptly.
• Customer Support and Stakeholder Management: Ensure effective communication and problem resolution.
• Effective Communication Skills: Both written and verbal in English.
• NFL Availability*: Work on Monday, Thursday, Sunday, and some Saturdays during the NFL season.

Main Responsibilities:

• Team Management: Manage, train, develop, and motivate team members.
• Performance evaluation: Collaborate with the team lead to conduct appraisals with team members.
• Recruitment Support: Assist the team lead during the recruitment and interview process.
• Team Oversight: Oversee SportsTech Technical Support teamwork, ensuring high performance and excellent service to our Data Partners and customers.
• P1 escalation to Devs.
• Documentation: Being able to create/edit team knowledge documentation.

Required skills:

• Business-Level Proficiency in English: Essential for effective communication.
• Technical Background: Degree or equivalent experience in technical fields or prior experience in technical support or service roles is beneficial.
• Analytical Thinking and Multitasking: Ability to manage product-related issues and juggle multiple tasks.
• Technical Proficiency: Familiarity with SQL,  Atlassian products (JIRA and Confluence), Zendesk, Postman for API calls, and Grafana dashboards.
• Product and Team Knowledge: General understanding of both products, teams, and the escalation path for NCAA/CFL and NFL.

Qualities:

• Passion for Sports: Strong interest in sports
• Team Player: Ability to collaborate with global staff.
• High Commitment: Dedicated to providing exceptional support.
• Detail-Oriented and Organized: Driven to surpass goals and highly organized.
• Adaptable and Decisive: Flexible and decisive with excellent problem-solving capabilities.
• Continuous Learner: Knowledgeable in technology and enthusiastic about continuous learning.

About the Schedule: