Sr. Support & Provisioning Operations Associate at Hudl

Read by 185 job seekers.

Lincoln, NE; Omaha, NE

Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.

Ready to join us?

Your Role

Hudl’s Revenue Operations and Enablement Team is focused on unlocking efficiency and increasing productivity for how client-facing roles execute activities within all phases of the revenue cycle.

We’re currently looking for a Sr. Support and Provisioning Operations Associate to align with a subset of our Support department, whose goal is to set up our customers for success post-sale.

The role will focus on operational efficiency initiatives, change management projects, activities tied to yearly planning, and generally serve as the go-to person for this part of the company. You’ll work directly with both individual contributors and leadership, as well as with stakeholders from other departments, always keeping an eye on ways to improve the productivity and efficiency of the team. Our customers have historically highlighted our Support team as a key differentiator from our competitors—you’ll help us keep it that way.

We'd like to hire someone for this role who lives near our headquarters in Lincoln, Nebraska, but we're also open to remote candidates in Boston, Phoenix, Kansas City, Chicago, Austin or Dallas.

Must-Haves

Passion. You take pride in the work you deliver and care deeply about achieving high quality results. You’ve been known to take on tasks and projects proactively, identifying opportunities for improvement before someone else points them out.
Confidence. You know your stuff and can easily be a subject matter expert with individuals, leadership and other stakeholders.
Strategic vision. You can look at tasks with an analytical helicopter view, keeping the greater picture in mind as you help guide projects toward strategic success.
Consultative approach. You’re the one people come for advice and guidance on operational efficiency.
Growth-oriented. You’re always looking for opportunities to improve the status quo.

Nice-to-Haves

Salesforce knowledge. Experience within Service Cloud would be beneficial.
Operational design background. If a prior role has included documentation of end-to-end processes, that would be a plus.
SaaS experience. You’ve worked within a SaaS model and business previously.

Our Role

Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.