Your Role

We’re hiring a Sr. Billing Operations Associate to join our Business Operations team. You’ll serve as the critical link between Sales success and Finance integrity, optimizing the revenue lifecycle to ensure accuracy and efficiency across our financial systems.

As a Sr. Billing Operations Associate, you’ll:

• Be a process expert. You’ll be the primary partner to Billing and Revenue Recognition leaders, guiding process development and serving as the first point of contact for complex troubleshooting and inquiries.
• Act as a systems liaison. You’ll act as the functional subject matter expert for our core financial systems like Workday and Avalara. You’ll translate billing requirements into clear technical specifications for our system administration teams and lead User Acceptance Testing (UAT) for new enhancements.
• Enable the team. You’ll own the documentation for all billing-related Standard Operating Procedures (SOPs) and drive change management to ensure the Billing team is trained and ready for success.

We'd like to hire someone for this role who lives near our headquarters in Lincoln or office in Omaha,  but we're also open to remote candidates in Kansas City, Chicago, Dallas, Austin, Phoenix, or Boston.

Must-Haves

• Experienced. You have five or more years of experience in Billing Operations, Revenue Operations or Business Systems Analysis, specifically focused on the Finance or Order-to-Cash cycle.
• A problem solver. You have a proven track record of managing high-volume transactional troubleshooting and performing root-cause analysis in complex system landscapes.
• Technically proficient. You have strong functional knowledge of financial systems (e.g., Workday or other major ERPs), tax engines like Avalara and CRM platforms like Salesforce.
• A strong communicator. You can confidently translate complex system issues into simple business language for both Finance and Technical teams.
• Process-oriented. You have a knack for mapping, documenting and optimizing complex operational workflows to make them more scalable.

Nice-to-Haves

• Tool savvy. Experience with billing platforms like Zuora or BillingPlatform, or enablement tools like Guru, is a plus.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation