The Staff Broadcast Reliability Engineer is part of Video Streaming Engineering within the Global Network and Distribution team. This position is based at the Dry Creek office in Centennial, Colorado. 

This role supports and maintains critical on-air systems across both on-premises platforms and cloud-based solutions. The engineer will collaborate with networking, cloud engineering, software development, and operations teams to build and sustain high-SLA systems. Also, this position requires participation in a rotating on-call 24/7 L2 Support with the occasional requirement to support tier 1 events in person.  

The ideal candidate has experience with broadcast systems such as encoders, decoders, StatMUX, media gateways, broadcast automation systems. The Candidate must have a working knowledge of cloud-based workflows, Linux administration, and IP video distribution. We are looking for a self-starter who can own root cause analysis efforts and work with vendors and peers to find solutions to problems. 

Responsibilities

• Support and maintain high-availability broadcast automation, media, streaming, content management, content delivery, and digital platform workloads operating in AWS. 
• Lead response and troubleshooting for on-air service issues, including outage calls from operations teams across software, cloud, hardware, and broadcast automation systems. 
• Partner with networking engineering, cloud engineering, software development, media engineering, operations, and vendors to research and resolve complex technical problems. 
• Create reusable infrastructure and configuration patterns that enable application and media engineering teams to deploy services consistently, securely, and efficiently. 
• Perform performance analysis, system health checks, preventive maintenance, and reliability improvements across supported technologies. 
• Implement software upgrades, system enhancements, and infrastructure expansion in coordination with internal teams and external vendors. 
• Develop and maintain procedural documentation, support runbooks, operational standards, and change procedures. 
• Mentor and train team members while developing subject matter expertise across key technologies and facilities. 
• Communicate technical processes and requirements to peers, vendors, remote NBCUniversal sites, stations, and cross-functional engineering teams. 
• Must be willing and able to participate in an off-hours on-call rotation to support critical on-air and cloud-based systems.