Veo is the world’s most exciting AI-powered sports company. We’re democratizing the world of sports by granting video and analysis for sports teams on all levels – a privilege that used to be only for the few. More than 25,000 games in 90+ countries are recorded every week.
But that’s not the most remarkable thing about us.
The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves.
Growing as fast as we do in Veo also means that every day is different and exciting, both in the front line and in the back office.
We are looking for an experienced Strategic Account Manager to join our team in the US and focus on our most significant customer segment. As a Strategic Account Manager, you will play a critical role in ensuring our key customers achieve their goals and are successful with our products. You will be accountable for the growth of a portfolio of these essential customers across their lifecycle & stakeholders, ultimately impacting some of our core metrics: Growth and retention.
We are looking for a creative individual with a commercial focus who is motivated to build genuine relationships and get customers to value through product adoption while ultimately impacting NRR as your core metric.
Key responsibilities:Ensure positive net revenue retention (NRR) for your customer segment through targeted activities around onboarding, growth, and retention. Build good relationships with key stakeholders at a subset of our largest customers as you develop the collaboration. Apply customer success principles to understand our customers' goals and priorities concerning our product capabilities and take them through the right journey to get maximum value from their investment in Veo.Develop and implement portfolio planning, ensuring we meet or exceed the expectations of our key customers and maintain a high adoption and growth rate through upsell/expansion opportunities.Monitor and report on customer health metrics, taking proactive steps in addressing opportunities and challenges that may arise Be an internal advocate for the customer, supporting Veo to improve our products and services continually.Personal qualifications:Emphatic customer advocate with a commercial flair - you should have a genuine motivation to ensure customers are successful with our products, as you believe this leads to commercial growthBe proactive and convey messages and visions effectively, ultimately establishing yourself as the trusted advisor to key stakeholders of the Club. Tech- and business-savvy with an ability to understand our customers' business and translate our product capabilities into their growth as a club in the industry Outcome-oriented team player with a high sense of accountabilityWillingness to learn from both successes and failures to continually improve the way we engage with customersBe ever-curious and challenge both Veo and our customers if you see a better solution, approach, or strategyAbility to stay organized in a fast-paced environment and overcome obstacles with a positive and enthusiastic attitude.As part of our fast-paced and growing organization, you will have the opportunity to influence the direction of the division with opportunities for growth and career development. For example, the team originated from Customer Success and recently transitioned to a hybrid between CS principles and account Management.
You’ll be part of a global team of diverse yet like-minded customer advocates and visit our HQ in Wonderful Copenhagen while being close to our core market in the US day-to-day.
Though most of us are interested in sports, you do not have to be a sports fanatic to fit in. In contrast, the author of this job ad had to google the offside rule. We unite our efforts to create a great workplace fuelled by our love of technology, desire to make a mark, and positive energy across our civilization.
Be a part of our accelerating growth journey in a modern scale-up company with a revolutionary product. We are diverse, open-minded, and have a laid-back atmosphere, but with a performance-driven culture at its core.
At Veo, you'll be part of a thriving work environment where every day brings new excitement. Our rapid growth ensures a diverse and ever-changing atmosphere. We believe in work-life balance and providing a positive culture that allows you to thrive personally and professionally.
Our Copenhagen office mirrors our innovative technology – with an indoor ball court, rooftop terrace, and well-equipped gym. We have created a facility that supports connecting disciplines across the business, facilitates creative thinking, and gives the space to engage with colleagues, our global partners, and the entire Veo community.
Diversity and differences are valuable assets for us. We value diversity and inclusion and welcome people from all backgrounds. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply.
We’re committed to building a diverse, inclusive, and authentic workplace. And you may be just the right candidate for this or other roles.
Still interested? Join us at Veo and become a part of a team that delivers greatness and has a great time doing it.
We will invite for interviews continuously, so apply with LinkedIn or your resume as soon as possible.
