Strategic Content Specialist at OKX - Kuala Lumpur, Malaysia | $90,000 - $110,000

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Team

The Chatbot & Content Management team sits within Business Operations Support (BOS), a key function of Global Business Services (GBS). We design, build, and maintain the knowledge and conversational experiences that power customer support, internal operations, and scalable self-service. Our team partners closely with key stakeholders across the business to ensure content is accurate, accessible, and impactful across all channels, including the Knowledge Base, chatbot, and agent workflows.

About The Opportunity

As a Strategic Content Specialist, you will shape and execute content strategies that elevate the GBS experience and strengthen the OKX brand. You’ll create clear, engaging, and user-centric content across multiple platforms - ranging from KB articles and chatbot responses to internal communications and digital channels. In this role, you’ll transform complex information into meaningful, actionable messaging that supports customer understanding, operational efficiency, and business growth, while contributing to continuous innovation in our content ecosystem.

What You’ll Be Doing

Develop and execute a scalable, user-centric content strategy and roadmap across the Knowledge Base, chatbot, internal communications, and digital channels.
Create, structure, and maintain clear, accurate, brand-aligned content—ensuring consistency in tone, templates, taxonomy, localization, and governance.
Modernize content architecture, tagging, and metadata to improve discoverability, AI/RAG readiness, and long-term scalability.
Partner with key stakeholders to deliver cross-market content initiatives, align on business priorities, and translate insights into actionable improvements.
Track performance, apply data-driven enhancements, and introduce innovative, industry-informed practices to continuously elevate customer and agent experience.

What We Look For In You

Bachelor’s degree in Communications, Journalism, Marketing, or related field
2+ years of experience in content strategy, knowledge management, UX/content writing, or documentation
Strong writing, editing, and ability to simplify complex topics clearly
Fluent in English; multilingual ability is a plus
Skilled in content research, structuring, analytics, and content management tools
Familiar with taxonomy, metadata, tagging, and AI/RAG-ready content
Strong critical thinking, problem-solving, and process-improvement mindset
Solid project management and ability to handle multiple priorities
Collaborative, adaptable, curious, and comfortable in fast-paced environments
Bonus: Experience in tech, fintech, AI, CX, or content automation/modernization

Perks & Benefits

Competitive remuneration package (Basic Salary + Yearly Bonus).
Meal Allowance up to RM 500/month
Monthly Team Building
RM 3,500 Benefits per annum (Training ,Wellness & Flexi-benefits)
Convenient workplace (5 minutes walk from MRT TRX).
Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
Employee engagement, recognition and appreciation program.
Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

Statement

OKX is committed to equal employment opportunities. Our diversity initiatives and strategies are designed to attract, develop, and advance the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status, or any other dimension of diversity. Our distinctive approach to diversity is based on a belief that we each have a personal accountability for success in this area.

We believe that our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be elevated and intentionally integrated into our work. We embrace difference and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company and our work. By promoting these values, we aim to create a positive work experience that encourages a sense of belonging.

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