About the Role

Charlie Health is seeking a highly motivated, intellectually curious, and data-driven Strategy & Operations Analyst to join our Care Strategy team. In this role, you’ll focus on improving the group-based care experience – from how clients are matched to groups, to how we plan capacity, retain clinicians, and deliver consistently high-quality care at scale.

You’ll work closely with Clinical Leadership, Group Operations, Product, and Data teams to design systems and strategies that balance client outcomes, clinician experience, and operational sustainability. This role sits at the center of how Charlie Health delivers care day-to-day.

This is an ideal position for someone who thrives in ambiguity, learns quickly, and wants to make a tangible impact. You'll have exceptional autonomy and responsibility while being expected to "think like an owner" and commit to Charlie Health's success.

Responsibilities

• Analyze and improve the group care experience, including client-to-group matching, attendance, engagement, and outcomes
• Build forecasting and capacity models to support group planning, clinician utilization, and sustainable growth
• Partner with Clinical and Operations leaders to identify drivers of clinician retention, performance, and satisfaction – and design strategies to improve them
• Design and implement scalable processes, systems, and workflows that improve care delivery efficiency and consistency
• Evaluate trade-offs between client experience, clinician capacity, and operational constraints to inform strategic decision-making
• Lead cross-functional initiatives across Care Ops, Clinical, Product, and Engineering teams to implement new programs, tools, or care models
• Develop dashboards, performance tracking, and executive-ready materials to communicate insights and recommendations to leadership
• Support experimentation around group structure, scheduling, staffing models, and care pathways

Requirements

• Bachelor's degree in Business, Analytics, Finance, Math, Computer Science, or similar analytical subject area
• 1-3 years of relevant work experience; consulting, investment banking or analytical operations candidates are strongly preferred
• Experience with SQL and/or Tableau strongly preferred
• Exceptional communication, interpersonal, listening and relationship-building skills
• Advanced Excel skills
• Resourceful with a natural ability to problem solve
• Proactive self-started and natural multitasker
• Meticulous attention to detail
• Highly analytical, with an ability to construct research and data-driven recommendations
• Located within a 45-minute commute of New York City and able to work 4 days a week out of our New York City office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The target base compensation for this role will be between $75,000 and $100,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $82,000 and $110,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID