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The Client Engineering Streaming TV Quality Assurance Specialist will be accountable for reviewing video clips generated by our automatic system for differences between the expected advertisements and those displayed on streaming services, such as Hulu, Fubo, Sling, etc. The QA Specialist will document the results of this review, and escalate valid issues to senior technicians. This role proactively identifies potential risks to data quality and assists in all required investigations to ensure prompt and accurate resolution of issues.
Job ResponsibilitiesConsistently execute day to day processes and policies in accordance with Standard Operating Procedures (SOP) and Service Level Agreement (SLA) deadlinesEffectively escalate issues that cannot be resolved per the SOPs to senior technicians Actively contribute to improve processes and documentationWork in collaboration with other team membersCommunicate effectively with other team members and Client Engineering managementOther duties as requiredPosition Requirements Strong communication skills: interpersonal, telephone, email, and virtual interactionsWillingness to learn new tasks, maintain focus, recall and follow instructionsAbility to work in a fast paced, high volume environmentComputer literate with knowledge of Google Suite preferredAssociate or Bachelor degree in IT, Engineering, Engineering Technology or similar disciplines preferredExperience with ServiceNow or other ticketing system highly desirableFamiliarity with Windows, and Unix concepts