<div>[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team as a full-time team member.

This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching.

Core Crew members contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints.</div></br><b>You will be responsible for:</b></br><div>

<strong>STUDIO & CLIENT EXPERIENCE</strong>

<li>Owning [solidcore]'s client experience acronym, CORE, within the studio: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking clients for coming</li>

<li>Provide operational leadership and direction to the Core Crew team, coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs.</li>

<li>Managing local client communications within the studio, via phone, and via email; performing routine client-facing system tasks such as new account set-up, scheduling, purchases, and other general account management</li>

<li>Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction</li>

<li>Reviewing and responding to client feedback; responding to client concerns promptly and effectively</li>

<li>Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client concerns</li>

<strong>BRAND CONSISTENCY/MANAGEMENT</strong>

<li>Reporting to Area Manager, and assist with managing day-to-day operations of the studio for the HCCM and implementing company-wide strategies, policies, procedures, and overall maintenance while ensuring the studio stays meticulously clean</li>

<li>Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed</li>

<li>Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions</li>

<li>Quickly addressing any maintenance or equipment issues that are visible to clients</li>

<li>Alerting coaches about client milestones and setting up the celebration board</li>

<strong>SALES</strong>

<li>Educating clients on the best membership option to optimize their personal goals, lifestyle, and preferences; owning membership conversation rate and membership mix within the studio</li>

<li>Delivering revenue and sales targets; managing outreach and follow up for client leads within [solidcore]'s sales platform, phone, and/or email to meet monthly sales quota</li>

<li>Maximizing in-studio revenue through proactive client engagement and follow-up</li>

<li>Following up with client lists in Axle to meet monthly sales targets</li>

<li>If applicable, and based on the needs of the business, hiring, training, and managing a team of part-time core crew; developing core crew talent with direct accountability to their overall performance</li>

<strong>COACHING</strong>

<li>Coaching [solidcore] classes with a set quota of 5 classes/week (dictated by business needs); consistently meeting brand expectations while serving as an exemplary coach to part-time staff</li>

</div></br><b>What we need from you:</b></br>

<li>High school education, some college preferred</li>

<li>This is a permanent, non-exempt, full-time position with an expected 40 hours per week (including classes coached).</li>

<li>Ability to lift up to 30 pounds and walk through all areas of the studio</li>

<li>Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours</li>

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