Summary:

Under the leadership of the Senior Manager, the client utilities Intern will act as a bridge between technical utility operations and customer-facing service teams, focusing on enhancing customer satisfaction, supporting project delivery, and improving service processes.

Major Responsibilities

• Tasks include attending pre-planning meetings, site visits, pre and post conference meetings, and conference calls.
• Working with the convention and visitor Bureau and internal leaders on event estimation for future business.
• Attend weekly production meetings to learn about internal operations.
• Learn about and operate the new software technologies.
• Assist our Finance manager in building spreadsheets and other data for review as part of a program to improve efficiency.
• Review and research other facilities as part of an ongoing process of staying competitive and build Comp-Sets to present to senior management.
• Effectively communicate the status of new technologies the department is working with. (Mobile work orders, etc.) to internal managers.
• Daily review and assistance with the workforce using the new technology.
• Train other team members on Lighting systems and new web-based technologies.
• Hold internal meetings with the manager of the Utilities Department to report progress and develop leadership skills.
• Help prepare work orders with floor plans, as necessary, and distribute them to the workforce.
• Spend time with other department managers to get an overall idea of the industry’s best practices.
• Other responsibilities assigned by the Utilities Department manager.

Education and Experience

• Sophomore, Junior, or Senior at a four-year college or university

Skills and Abilities         

• Strong technological and reasoning skills
• Excellent communication and interpersonal skills
• Ability to work with and maintain highly confidential information is required

Other Skills and Abilities

• Ability to work under limited supervision and to interact with all levels of staff, including management
• Must be highly motivated
• Must have a professional attitude and appearance