Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive - whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
• Runner First: We act in the best interest of the runner
• Word is Bond: We do what we say we’ll do
• Champion Heart: We give our all in everything we do
•There is no “I” in Run: We stay generous with our humanity
• Keep Moving: We find ways to move every day because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there
Your Job:
At Brooks, we’re passionate about delivering exceptional experiences that go beyond customer service—we aim to build meaningful connections. Our Runner Experience team (REx) is central to our commitment to creating seamless, omnichannel interactions that reflect our values of collaboration, innovation, and integrity. We believe that customer voices drive growth, and we’re on a mission to translate every touchpoint into a lasting impression.
As the Supervisor, Runner Experience (REx), you lead the EMEA Runner Experience team (English and French speaking) and work with the Customer Service Manager EMEA to ensure best in class customer service for our consumers (B2C). You are responsible for upholding the established standards of customer service excellence set by the Brooks EMEA team’ whilst always looking for opportunities to improve.
You supervise and coach customer service representatives and work cross-functionally with departments such as 3PL, Logistics and eCommerce.
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