The Surf Coach Supervisor plays an integral role in guest safety and guest experience both in and out of the water at Surf Ranch. Under the supervision of the Surf Coach Manager, the Surf Coach Supervisor ensures the Surf Coaches day-to-day operations are executed to the standard expected by management and guests alike. This position strives to be a liaison between the guests and the Surf Coaches ensuring the day-to-day coach operations are well staffed and maintained. The Coach Supervisor and the Surf Coach Manager work closely to ensure all assessments, video review, tag administration, learn to surf, North-end operations, land-based techniques and guest satisfaction are upheld to the Surf Ranch standard.

Responsibilities include (but not limited to):

• Assist in executing on all pre-arrival information made available by Surf Team Manager so all guests are assessed according to skill level
• Ensure all Surf Coaches are properly supported and prepared
• Satisfying guest needs or issues as they pertain to the Surf Coaches
• Ensure guests are assigned ID tags and have access to their video accounts of their time at Surf Ranch
• Assist in mitigating all overtime and meal penalties
• To ensure all Surf Coach staff are attentive to all guest needs
• Assist in maintaining the daily distribution and collection of ID tags
• Ensure the Coaches have all necessary information to successfully host the days group
• Manage the schedule of the Surf Coach Team with the Coach Manager
• Manage the ordering and upkeep of all surf coach equipment
• Ensure that bookings for each group is done daily so that guests may access their snapshot accounts
• Possess a comprehensive understanding of the Surfranchsnapshot website, including the ability to train coaches on how to create and manage guest accounts, distribute tags, and provide essential support during site downtime to ensure continued operations
• Ensure all coach notes are current and accurately updated for each guest-related profile
• Demonstrate a thorough understanding of creating profiles, managing new cuts, and conducting daily checks on the DMS system to ensure smooth functionality during guest operations
• Ability to conduct year-round training for coaches on role-specific skills, including in water wave assistance and the latest coaching techniques

Qualifications

• Strong leadership skills
• Thorough understanding of the Surf Ranch guest schedule and business model
• Thorough understanding of the Surf Coach, and Surf Guide job descriptions
• Working knowledge of the Surf Ranch site and facility operations
• Excellent organizational skills
• One-year previous experience of team management
• Ability to manage a small team and work in a group/team setting
• Surf Ranch specific water safety training
• Well rounded, experienced surfer (10 years minimum experience)
• Ability to do an assist on a wave to inexperienced surfers
• Ability to coach and teach all levels of surfing

Personal Attributes

• Confident in leading and managing teams
• Open-minded to opinions from all directions
• Team-oriented problem solver
• Excited and enthusiastic outlook on work as it pertains to guests and Surf Ranch
• Optimism and energy for the brand and its future
• An open and collaborative nature
• A high degree of self-awareness of one’s own personal style, strengths, weaknesses, and motivational triggers.
• Integrity and honesty

Physical requirements

• Physically able to swim, swim in rough and deep water, walk, run, walk or run over rough or uneven surfaces, bend, stoop, lift, push, pull, and carry loads.
• Must be able to swim at least 550 yards, dive at least 10 feet deep, swim with a 10-pound object for at least 20 yards, and tread water for at least 2 minutes.
• Must be able to watch and supervise groups in the ocean and/or bay while coaching techniques and supervising safety.
• Must be able to recognize and respond to emergencies and prevent injuries or drowning.