Passionate about coding and technology? Join our Customer Service Tech Team in Malta as a Systems Developer, where your work directly powers the tools behind our customer service operations. This is your opportunity to make a meaningful impact by transforming technical challenges into real-world solutions that enhance both internal workflows and customer experience.
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•As a key member of our team, your primary responsibilities will include:
- Maintaining and developing all underlying systems used by the Customer Service department, ensuring seamless day-to-day operations.
- Participating in the full software development lifecycle: task estimation, development, testing, code reviews, bug fixing, and deployment.
- Implementing new features and improving existing functionalities to optimize user experience and operational efficiency.
•- Managing and enhancing customer support tools, including Live Chat, Email, and telephony systems.
- Providing second-tier support to CS users, maintaining platform documentation, and liaising with vendors for upgrades and best practices.
- Collaborating with internal teams to roll out new system features and ensure clear communication and training across the group.
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We’re looking for someone with strong technical expertise and problem-solving skills. You should have knowledge and experience in the following:
•Version Control & DevOps
•- Git (branching, merging, pull requests)
•- GitHub Actions
•- Docker
•- Strong grasp of Object-Oriented Programming (OOP)
•- PHP
•- JavaScript (ES2015+), jQuery
•- React (and other JS libraries/frameworks)
•- HTML5/CSS3
•- .NET, .NET Core, ASP.NET Core
•- Basic Ubuntu/Linux shell commands
•- Windows scripting and command-line usage
•- Excellent written and spoken English
•- Academic background in Computer Science or Information Technology
•- Strong and efficient coding ability
•Extras / Considered an Asset
•While not mandatory, experience with any of the following will give you an edge:
•- Active GitHub/Bitbucket profile with contributions
- Experience with Next.js and Tailwind CSS
•- Exposure to both Windows and Linux environments
•- Familiarity with MVC frameworks (e.g., Laravel, ASP.NET MVC)
•- Package managers and build tools: Composer, NPM, Bower, Grunt, etc.
•- AWS Management Console
•- Knowledge of SOLID design principles
•- Exposure to additional modern technologies
•Who Are You?
•- An excellent communicator with a strong command of English
•- A problem-solver who thrives under pressure and multitasking demands
•- Flexible and adaptable, with a knack for prioritizing tasks effectively
•- Passionate about delivering high-quality code and learning new technologies
•Challenge Accepted?
Be part of a tech-forward team that’s helping shape the future of customer support. Bring your passion for software, systems, and service — and let’s build something great together.
