At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
Each of Gracenote’s verticals faces distinct challenges. From servicing billions of requests a day for the music business to providing the data powering global TV programming information in the Video business, to dealing with the dynamics of Real-Time Sports Data.
To meet the 24/7/365 requirements of our customers, and those of internal groups like Engineering and Customer Care; Gracenote has created the Service Operation Support (SOS) team. With a goal of meeting the company’s internal and external needs, the SOS
group is working to create a modern, scalable and highly automated platform for comprehensive monitoring, alerting, and troubleshooting for our heterogeneous infrastructure, and a large number of application components. Our customers demand
accurate and up to date data, and the SOS group has been built to ensure that we deliver it.
Job Purpose:
In Service Operation Support, the successful candidate will be responsible for ensuring reliable and on-time product data delivery, and supporting the overall operation of the SOS group.
Job Description:
Resolving or escalating issues from submission/detection to fulfillment/resolution. You will be working a rotating schedule (including on-call shifts) within your team, and your primary duties include proactive and reactive service monitoring, technical triaging, incident
management, and providing status updates and communications to management as required. This candidate should have a passion for automation and quality. An understanding of the interaction between Legacy and Current Systems, On-Premises and
Cloud, and most importantly the desire to constantly make things better.
Responsibilities:Identifying common issues and working toward long term solutionsExcellent problem solving/analytical skillsMaintaining & monitoring production applications and systems.Internal documentationWorking closely with management, DevOps, and Engineering teams to execute ontasks.Work on defined SLA’s to make sure that our client receives the best of the servicesIdentifying opportunities for process improvement.Must be able to manage and prioritize multiple work requirementsAbility to work independentlyRole Requirements / Desired Skills :Bachelor’s degree in Computer Science, Information Technology or related field1 - 4 experience working in role of Support Engineer / Product Support Engineer /Application Support EngineerAbility to read and write various programming languages such as Java, .Net, SQL. Experience with and knowledge of, both Relational and Non Relational Database and Data Stores. (MSSQL, MongoDB, Kafka, etc.)Experience with AWS or other cloud platformsA proficiency in Networking in both Physical and Cloud Environments.Superior written and oral communicationAbility to work independently and as part of a teamProblem solving skills necessaryExcellent time management skillsPassion for data, attention to detail, intellectual curiosity, and a love of problem-solvingEstimated Salary range:
Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $10,000 - $14,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.
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