FloSports leads the way in delivering world-class digital streaming for millions of fans, families, and athletes in underserved sports. Our digital platform unites casual and dedicated spectators alike, offering thrilling live events from around the world with interactive features, real-time analytics, and powerful broadcast technology. As the essential destination for niche sports content, we deliver everything from breaking news and expert commentary to feature films, documentaries, and multi-episodic series. We've revolutionized the global sports media industry by building a diverse team—technologists and wrestlers, creators and cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and sports fans—all united by our passion to serve underrepresented sports communities. We're creating the ultimate destination for our sports, and we're looking for people like you to join us!

THE ROLE:

We are looking for a strong individual who thrives under pressure and can lead the broadcast engineering support team during live events. This individual will oversee the scheduling for the Tier 2 support team and ensure all support needs are covered. They will also oversee high-profile events, whether they occur in the middle of the weekend or late in the evening, and be ready to act if issues arise. This individual will also be responsible for maintaining the streaming playbook, as it is the main tool for the broadcast engineering team. Lastly, they will provide constructive feedback to broadcast engineers and collaborate with the team and stream quality analyst to identify root causes during post-mortems.

RESPONSIBILITIES:

• Oversee and manage shift scheduling for the Tier 2 support team

• Responsible for Tier 2 support on live events during high profile events and/or to fill in have shifts covered if needed

• Provide constructive feedback to Broadcast Engineer - Level 1s

• Maintain and oversee the streaming playbook, as a tool for both broadcast engineers and senior broadcast engineers

• Collaborate with Broadcast Engineers to identify root causes during post mortems

• Collaborate with Stream Ops/Bdcst Eng on improving day-to-day processes

• Collaborate with feed partners to facilitate testing and ensure quality control

• Work closely with Live Production and Engineering teams to enhance event execution

KNOWLEDGE, SKILLS AND ABILITIES:

• 1+ year of leading teams during shifts for live support

• 1+ year of stream technician on-site/remote

• 2+ years of NOC, Stream Engineering or Broadcast Engineering

• 1+ year of live production on-site (Produce, Direct, TD, GFX Op, EVS, etc)

• Hands-on experience with TVU, Videon, Elemental, Epiphan, Haivision

• Hands-on experience with Cellular bonding solutions such as Peplink and Teltonica

• AWS SysOps Admin Certification

• Network+ Certified or CCNA

• Scheduling management with tools such as Rootly, Salesforce and Domo

• Low scale Automation, Root Cause Analysis and Advanced networking knowledge

• Advanced understanding of streaming protocols (RTMP, SRT, RTP, WebRTC, Zixi)

• Advanced understanding of encoding softwares (vMix, OBS, Tricaster, etc)

• Advanced understanding of encoding hardware (TVU, Videon, Haivision, etc)

• Advanced understanding of analog and digital signal flows

• Advanced understanding on Zixi/ZEN Master

• Advanced understanding of CDNs (Fastly, Cloudflare, Akamai, Cloudfront)

• Advanced understanding on AWS services (Medialive, Mediatailor, MediaStore, S3, EC2)

• Advanced skills in alerting/monitoring tools such as NPAW YouBora, Orion, DataDog, ZEN Master, Touchstream

• Advanced skills in operational tools such as Jira, Confluence, Salesforce, Gsuite, VOiP, Domo

• Mentorship with other team members, good listener

• Ability to communicate highly technical problems to business stakeholders

• Process-driven and detail-oriented, highly skilled in analysis diagnosis

• Time-conscious, adaptable to last-minute changes

• Excellent communication skills, both verbal and written

BONUS POINTS:

• Project Management

• Management skills

OUR COMMITMENT TO DIVERSITY:

FloSports exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the full spectrum of sports fans.

We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, FloSports uses a blind recruiting process that supports more objective, inclusive hiring decisions. We’re intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us.

OUR BENEFITS:

• Recognized three years in a row as a Top Workplace by the Austin-American Statesman

• Flexibility at work - you can take control of your profession and personal schedule

• All-hands events hosted annually in beautiful Austin, Texas

• Annual equity awards for all top performers

• Competitive and comprehensive medical, dental and vision plans

• Peace of mind through company-paid short-term disability, long-term disability and life insurance

• Generous 401(K) company match vested immediately

• Progressive parental leave policies

• Flexible paid time off

• Hack-a-thons and a full calendar of team-building and social events

• Company donation to youth teams and leagues that our employees coach

• Stocked snack bar, catered lunch and breakfast tacos every week