Your daily pitch

The goal of this role is to lead and inspire a strong team within the CO AML department — keeping performance at the top of the league and ensuring we play by the rules at all times. You’ll help the team stay sharp, deliver high-quality results, and prevent compliance fouls, while supporting the Head of Department in driving our game plan and executing the overall strategy.

Your playing field: 

• Ensure smooth B2C operational alignment between our Digital and Shop teams — keeping both sides playing from the same playbook.
• Lead, coach, and develop a team of Analysts and Specialists — onboarding new players effectively and monitoring daily performance to make sure we’re hitting our department targets, KPIs, and SLAs.
• Oversee all reporting activities, flagging technical improvements or unusual patterns to the Optimisation Team, and passing any suspicious behaviour to the Compliance Team — keeping our defence strong.
• Maintain top-quality monitoring to prevent compliance breaches and ensure we always play by the rules.
• Work closely with Compliance to keep all regulatory and AML processes up to date, while ensuring the team receives practical, hands-on training.
• Stay on the ball with the latest developments in Customer Operations, building strong relationships with peers and key stakeholders.
• Support audits and tackle ad-hoc matters as they arise — always ready to step in when the team needs an extra hand.

Which skills you should bring to the pitch:

• Education. Bachelor’s degree, post-secondary qualification, or equivalent qualification is desirable.
• Experience. Minimum of 3 years’ experience in a similar role or within one of the Customer Operations functions in the iGaming industry.
• Knowledge. Strong understanding of payments, fraud, and AML processes — essential to keeping our operations compliant and in top form.
• Leadership. Proven experience in developing, managing, and inspiring colleagues and teams — leading by example and motivating others to perform at their best.
• Language. English fluency is required, as it’s our main language on and off the pitch. As the #1 sports betting company in Germany, proficiency in the German language would be nice to have but not necessary. 

This is how we score with you

• Established International Group.  We have a solid foundation on which to grow.
• Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support.  To make your move to Malta as smooth as possible.
• Competitive Package.  We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
• On-site childcare.  We’ve got a game plan to support you and your 3+ year old kids.
• Sports Incentive.  We want you to remain active and will subsidise a gym membership of your choice.
• Modern offices.  Our very own Tipico tower provides an open plan space with the latest technology.
• Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment.  We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico’s right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!