Your Role

Some of the tasks you will be doing: 

• Develop, lead and train a team of Customer Support Agents and Customer Operations Analysts
• Build and maintain strong relationships with distribution channels and any suppliers to C2D
• Provide reporting on team performance and other operational reporting including KPIs, as may be required
• Provide appropriate support to customers, merchants and distributors
• Support with the management and monitoring of day-to-day operations to ensure compliant daily operations handling, such as data quality checks, KYC verifications, ad hoc investigations and other related processes and procedures
• Support with operational issues which may arise, initiate corrective actions and ensure follow up to completion
• Support with identifying and implementing appropriate operational controls and processes in line with regulatory requirements, as well proposing improvements to current work practices with a focus on automation
• Support with the creation of procedural documentation for the team as well as regular re-assessment of the same to ensure all documentation is always up to date
• Support and/or lead ad-hoc tasks or projects as may be requested by the Head of Operations

You will be a good fit if: 

• You hold a Bachelors Degree in a related field of study as well as professional experience in either Payment Services, Finance or a related fast moving industry.
• You bring experience in developing and leading operational teams.
• Excellent Stakeholder Management, as well as strong verbal and written communication skills, characterize you.
• You have an eye for detail and always make sure to keep yourself organized.
• You are fluent in English both verbal and written. 

It would be great if you have any of the following:

• Experience working in a start-up environment.
• Fluency in German would be considered as an asset but not mandatory. 

What We Offer

• Start-up Environment. Be part of forming the company culture by getting in at the ground level of this organization.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, private health and dental insurance, and subsidized parking.
• On-site childcare. We value all our employees, and we want to support them in the best way. We provide after-school access to our on-site childcare for children over 3 years of age.
• Sports Incentive. We want you to remain active and will subsidize your membership in the sport of your choice.
• Events. Sponsored charity and team gatherings, we like to have fun together as a team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each one of us.

Do you think a career at Zastrpay is right for you? Apply now and join our dynamic team.

If you have any questions or comments about this role, our Talent Acquisition team is happy to help you! Feel free to reach out to us on our social media channels.

We look forward to your application!