Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing:

• Develop and execute overall knowledge base content strategies to ensure accuracy, completeness, and user-friendliness 
• Supervise and contribute to key content creation, review, and optimization, including FAQs, process documentation, and guides
• Conduct regular user research, data analysis, and content effectiveness evaluation to drive content iteration and innovation
• Establish content standards and guidelines to maintain quality and consistency
• Coordinate cross-functionally with product, technical, customer support, and compliance teams
• Manage daily operations of the knowledge base and content operations team, assign tasks, and monitor progress
• Establish and optimize team workflows and knowledge management systems to improve efficiency

核心职责:

• 负责知识库整体内容策略的制定与执行，确保内容准确、信息完整且使用友好
• 监督并参与重要内容模块的撰写、审核与优化，包括FAQ、知识库话术、流程文档、指导手册等
• 定期进行用户调研、数据分析与内容效果评估，推动内容迭代与创新
• 制定内容标准与规范，维护内容质量与一致性
• 跨部门协调，与产品、技术、客服及合规等团队保持密切沟通，持续提升知识库和FAQ的内容质量和使用
• 跟进知识库与内容运营团队日常工作的任务进度和达成效果
• 建立并优化团队工作流程和知识管理体系，提升工作效率

 

What We Look For in You:

1. Bachelor’s degree or above, preferably in linguistics, information management, communications, finance, or related fields
2. 5+ years of content operations or knowledge base management experience, with at least 2 years in team leadership
3. Experience in knowledge base management for large-scale customer service centers or fintech companies is preferred
4. Familiarity with knowledge base structure, content taxonomy, and standardization processes
5. Strong writing and content structuring skills, capable of producing high-quality content independently
6. Proficient in data analysis and content management tools (e.g., Amplitude, Datawind, Contenful)
7. Excellent team leadership and cross-functional communication skills
8. Ability to prioritize tasks and drive projects in a fast-paced environment
9. Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts
10. Willing to work in Tun Razak Exchange, walking distance to MRT TRX

任职要求:

• 本科及以上学历，专业不限，语言、信息管理、传播、金融等相关专业优
• 5年以上内容运营或知识库管理经验，其中至少2年以上团队管理经验
• 有大型客服中心或金融科技公司知识库建设与运营经验优先
• 熟悉知识库体系建设、内容结构规划及内容标准化流程
• 具备出色的写作与信息整理能力，能独立产出高质量内容
• 熟悉数据分析与内容运营工具（如Amplitude、Datawind、Contenful等）
• 优秀的团队管理能力与跨部门沟通能力
• 能够在快速变化的环境中优先处理任务并推动项目落地
• 中英文沟通能力优秀，具备跨文化协作经验

Benefits & Perks:

• Competitive remuneration package (Base Salary + Yearly Bonus)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation